Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Starting Supervisor Desktop
November 2006
5
Changing Your Password
Your password should remain confidential. If it becomes known, follow these steps to
change it.
change it.
To change your password:
1. From the menu bar, choose Tools > Change Password.
Figure 2.
Change Supervisor Password dialog box
2. Type your old password, a new password, and then the new password again.
If the old password was empty (blank), leave the Old Password field empty.
Your password may have a maximum of 32 alphanumeric characters.
3. Click OK.
Your password is changed.
Access Through a Virtual Private Network
Supervisor Desktop is able to connect to the CAD servers through a virtual private
network (VPN). This allows a supervisor to work remotely and still have the benefit of
Supervisor Desktop’s full functionality.
network (VPN). This allows a supervisor to work remotely and still have the benefit of
Supervisor Desktop’s full functionality.
NOTE: It is recommended that you use a VPN in order to provide a
more secure connection when using Supervisor Desktop outside the
contact center.
more secure connection when using Supervisor Desktop outside the
contact center.
NOTE: It is intended that you use IP Communicator when running
Agent Desktop behind a VPN, not a hard IP phone.
Agent Desktop behind a VPN, not a hard IP phone.
The VPN connection must be established before starting Supervisor Desktop. If the
VPN connection is lost during a sessions, you must restart Supervisor Desktop after
the connection is reestablished.
VPN connection is lost during a sessions, you must restart Supervisor Desktop after
the connection is reestablished.