Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
46
June 2007
The window lists the people with whom you can chat (logged-in members of
your team and other supervisors).
your team and other supervisors).
2. Select the check box next to the name of the person(s) with whom you wish to
chat.
If you select the check box next to Desktop Agents or Supervisors, the check
boxes next to all agents or supervisors listed underneath are automatically
selected. You can then send a message to multiple recipients.
boxes next to all agents or supervisors listed underneath are automatically
selected. You can then send a message to multiple recipients.
Figure 22.
Chat Session window
3. Type your message in the text entry field.
4. If you want your message to be noticed immediately by popping on the
recipient’s screen, select the High priority check box.
5. Click Send or press Enter.
Your message is sent to your chat partner and logged in the chat log pane.
Replies from recipients of a group message appear in individual chat session
windows. They cannot reply to the group, they can reply only to you.
windows. They cannot reply to the group, they can reply only to you.
To terminate a chat session:
■
Click Close in the upper right-hand corner of the Chat Session window.
Chat log pane
Text entry field