Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Using Chat
June 2007
47
Predefined High-Priority Chat Messages
Agents may have a task button in Agent Desktop and CAD-BE configured to send a
predefined high-priority chat message to their supervisor(s). This predefined message
(for instance, “Please barge in on my call”) is set up by the system administrator. It
behaves just like a regular chat message that is tagged as high priority—it pops up on
your screen on top of all other windows for your immediate attention.
predefined high-priority chat message to their supervisor(s). This predefined message
(for instance, “Please barge in on my call”) is set up by the system administrator. It
behaves just like a regular chat message that is tagged as high priority—it pops up on
your screen on top of all other windows for your immediate attention.
NOTE: Although a CAD-BE agent can send you a high-priority chat
message, you cannot send a chat message back to that agent.
CAD-BE agents do not have regular chat capability.
message, you cannot send a chat message back to that agent.
CAD-BE agents do not have regular chat capability.