Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Sending Team Messages
June 2007
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Sending Team Messages
You can send a team message (TM) to all agents on a team, whether or not the agent
is logged into the ACD. As long as Agent Desktop is open, an agent can view a TM.
is logged into the ACD. As long as Agent Desktop is open, an agent can view a TM.
NOTE: You cannot send TMs to CAD-BE and IP Phone agents.
The Team Messages dialog box (see
) stores the last 10 TMs you broadcast.
You can select any one of these messages to broadcast again. If you send more than
10 TMs, the oldest one drops off the stored list. You cannot designate any particular
TM for permanent storage.
10 TMs, the oldest one drops off the stored list. You cannot designate any particular
TM for permanent storage.
Figure 23.
Team Message dialog box.
NOTE: By default, the TM scrolls across Agent Desktop’s TM pane.
Individual agents can set their preference in Agent Desktop to view
TMs as stationary. A stationary TM is more compatible with screen
readers, which are often used by vision-impaired agents.
Individual agents can set their preference in Agent Desktop to view
TMs as stationary. A stationary TM is more compatible with screen
readers, which are often used by vision-impaired agents.
The Current Message pane displays the message that is currently being sent to your
team.
team.
To send a TM to all agents on a team:
1. From the team selection list, choose the team to which you want to send the
message, and then click View > Team Messages or click the Team Messages
button.
button.
2. In the Expires at field, choose a specific time for the message to expire.
By default, the message runs for 30 minutes.