Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

The Supervisor Desktop Window

July 2008

13

Setting Preferences

The Preferences window controls the information that is displayed in the real time 
display panes and the behavior of those panes. 

 summarizes the parameters 

you can configure for skill groups, skills, teams, agents, and calls, using the 
Preferences window. 

Table 2. 

Configurable elements of Supervisor Desktop

Tree Control

 

Node

Available Real Time Displays

Configure

Columns?

Configure

Graphs?

Configure

Refresh? 

Skill Groups

Team Skill Statistics

Yes

Yes

Yes

Skill

Skill Summary Statistics

Yes

No

Yes

Skill Agent State

Yes

Yes 

No

Team

Team Agent Statistics

Yes

Yes

Yes

Team Agent State

Yes

Yes

No

Agent

Agent vs. Team Statistics

Yes

Yes

Yes

Logs

Agent Call Log

Yes

No

No

Agent ACD State Log

Yes

No

No

Calls

Agent Active Call

Yes

No

No

Enterprise Data

Yes

No

No

Call History

Yes

No

No