Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Sending Team Messages
July 2008
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Sending Team Messages
You can send a team message to all agents on a team, whether or not the agent is
logged into the ACD. As long as Agent Desktop is open, an agent can view a team
message.
logged into the ACD. As long as Agent Desktop is open, an agent can view a team
message.
NOTE: You cannot send team messages to CAD-BE and IP Phone
agents.
agents.
The Team Message window (
) stores the last 10 team messages you
broadcast. You can select any one of these messages to broadcast again. If you send
more than 10 team messages, the oldest one drops off the stored list. You cannot
designate any particular team message for permanent storage.
more than 10 team messages, the oldest one drops off the stored list. You cannot
designate any particular team message for permanent storage.
NOTE: By default, the team message scrolls across the Team
Message pane of Agent Desktop. Individual agents can set their
preference in Agent Desktop to view team messages as stationary. A
stationary message is more compatible with screen readers, which
are often used by vision-impaired agents.
Message pane of Agent Desktop. Individual agents can set their
preference in Agent Desktop to view team messages as stationary. A
stationary message is more compatible with screen readers, which
are often used by vision-impaired agents.
The Current Message field displays the message that is currently being sent to your
team.
team.
To send a team message to all agents on a team:
1. From the team selection list, choose the team to which you want to send the
message. Then click View > Team Messages or click Team Messages.
Figure 24.
Team Message window