Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Supervisor Desktop User Guide

52

July 2008

4. Select the skill groups you want your work flow to apply to from the Available 

Skill Groups pane and use the arrows to move them to the Selected Skill 
Groups pane. Click OK when finished. The Supervisor Work Flow Setup 
window appears (

NOTE: A skill group may be a part of only one work flow per supervisor.

5. Set up the parameters for the work flow:

a. Specify the upper and lower limits for the Call Waiting and/or Current 

Oldest threshold. 

NOTE: When you select both Calls Waiting and Current Oldest, the highest 
threshold crossed takes precedence.

b. Select Above from the Thresholds pane. 

c. Click Add, and from the resulting Action Type Selection dialog box, select 

the action you want to be triggered when the Calls Waiting and/or Current 
Oldest statistic is above the upper limit you set, and then click OK. See 

 for information on the types of actions 

available.

Figure 25. 

Supervisor Work Flow Setup window