Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
54
July 2008
4. Select the skill groups you want your work flow to apply to from the Available
Skill Groups pane and use the arrows to move them to the Selected Skill
Groups pane. Click OK when finished. The Supervisor Work Flow Setup
window appears (
Groups pane. Click OK when finished. The Supervisor Work Flow Setup
window appears (
5. Select the Calls Waiting check box and set the lower limit to 2 and the upper
limit to 5.
6. Select the Current Oldest check box and set the lower limit to 1 minute and
the upper limit to 5 minutes.
Figure 26.
Supervisor Work Flow Setup window