Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
64
July 2008
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Remove all skill groups from the agent. Click Remove All to delete all skill
groups. Note that an agent must be assigned to at least one skill group.
groups. Note that an agent must be assigned to at least one skill group.
6. Click Save to save your changes. At the top of the window a message appears,
stating that the agent was saved successfully.
To add and remove agents from a skill group:
1. From the menu, choose Tools > Agent Re-skilling > Site 1. The supervisor login
window for the Agent Re-skilling tool appears (
).
NOTE: Your menu may display Site 1 only, or more sites (Site 2, Site 3, etc.).
This depends on the configuration of your system. These sites represent the
servers on which the Cisco Unified CCE Agent Re-skilling Tool is located. If you
receive an error when you try to access a site, try another site until you find
the site that is active.
This depends on the configuration of your system. These sites represent the
servers on which the Cisco Unified CCE Agent Re-skilling Tool is located. If you
receive an error when you try to access a site, try another site until you find
the site that is active.
2. Enter your Supervisor Desktop login name and password, then click Login.
The Agents window appears (
).
3. Click Skill Groups at the left side of the window to change the view to a list of
skill groups.
4. Select the desired skill group from the list by clicking on its name, or use the
search fields at the top of the window to locate the skill group. The Edit Skill
Group window appears.
Group window appears.
5. In the Agents in your team(s) pane you can:
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Assign a new agent to the skill group. Click Add, and in the resulting
Select Agents for Skill Group window, check the agents you wish to add,
and then click OK.
Select Agents for Skill Group window, check the agents you wish to add,
and then click OK.
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Delete an agent from the skill group. Select the agent you want to delete,
and then click Remove.
and then click Remove.
■
Remove all agents from the skill group. Click Remove All to delete all skill
groups. A skill group with no agents assigned to it will not show up in
Supervisor Desktop.
groups. A skill group with no agents assigned to it will not show up in
Supervisor Desktop.
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View an agent’s properties. Select an agent, and then click Open to view
that agent’s record. You can only view this record, not edit it.
that agent’s record. You can only view this record, not edit it.
6. Click Save to save your changes. At the top of the window a message appears,
stating that the skill group was saved successfully.