Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Using Supervisor Record Viewer
July 2008
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Using Supervisor Record Viewer
The Supervisor Record Viewer (
) displays all recordings made by
your team over the last seven days as well as those you tag for 30-day extended
lifetime.
lifetime.
NOTE: A license is used whenever you open the Supervisor Record
Viewer, and is released when you close it. If no licenses are available,
Supervisor Record Viewer will start but no recordings will be listed
and the error message, “Licensing error” will be displayed. You must
wait until a license is released and available for you to use in order to
review any recordings. For this reason, it is important to close
Supervisor Record Viewer after you are finished using it.
Viewer, and is released when you close it. If no licenses are available,
Supervisor Record Viewer will start but no recordings will be listed
and the error message, “Licensing error” will be displayed. You must
wait until a license is released and available for you to use in order to
review any recordings. For this reason, it is important to close
Supervisor Record Viewer after you are finished using it.
The recordings are archived as raw voice data packets; they can only be played back
using the Supervisor Record Viewer. However, if you wish to save selected recordings
as *.wav files, you can use the “Play and Save” button and save the recording to a
folder in *.wav format.
using the Supervisor Record Viewer. However, if you wish to save selected recordings
as *.wav files, you can use the “Play and Save” button and save the recording to a
folder in *.wav format.
Unless recordings are tagged for an extended lifetime, they are automatically deleted
after seven days.
after seven days.