Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
66
July 2008
If a recording is tagged for the 30-day extended lifetime, it will not be deleted until that
30-day period expires. If you delete it manually before the 30-day period expires, it is
deleted during the next folder cleanup—cleanups run daily at midnight.
30-day period expires. If you delete it manually before the 30-day period expires, it is
deleted during the next folder cleanup—cleanups run daily at midnight.
The Supervisor Record Viewer displays the following information:
Figure 38.
Supervisor Record Viewer
Figure 39.
Supervisor Record Viewer toolbar
Table 22.
Supervisor Record Viewer fields
Column Name
Description
Agent
The agent whose call is recorded.
Play
Play & Save
Stop
Set Extended Lifetime
Set Normal Lifetime
Delete
Volume Control
Pause