Cisco Cisco Agent Desktop 8.5
Release Notes for Cisco Agent Desktop 7.5(1)
Documentation Updates
Step 3
Double-click ShowLicenseUsage.exe to run the utility. A command window opens and displays the
results (
results (
).
Figure 1
ShowLicenseUsage utility results
Entries in the command window are described in the following table.
Date:
April 30, 2009
Add the following troubleshooting item to the end of the section, “CAD Service Problems.”
Problem:
The SQL replication subscription and REPL-Merge job disappear and the publisher
database cannot replicate to the subscriber database.
database cannot replicate to the subscriber database.
Solution:
If the publisher database is unable to replicate to the subscriber database for 4 days,
the SQL job “Expired subscription clean up” will run and remove the replication
subscription (and subsequently delete the REPL-Merge job).
the SQL job “Expired subscription clean up” will run and remove the replication
subscription (and subsequently delete the REPL-Merge job).
If the subscriber server is powered off for the duration, the jobs will not clean up. The
cleanup only occurs when the publisher is able to access the subscriber server but is
unable to synchronize (for example, if the SQL Server engine is stopped on the
subscriber).
cleanup only occurs when the publisher is able to access the subscriber server but is
unable to synchronize (for example, if the SQL Server engine is stopped on the
subscriber).
Result Heading
Description
admin - desktop
Not used in this version.
admin - enterprise Lists users of Cisco Work Flow Administrator and Cisco Desktop Administrator.
admin - personnel Not used in this version.
admin - cti config
Not used in this version.
seat
Lists users of Cisco Agent Desktop, Cisco Agent Desktop—Browser Edition,
Cisco IP Phone Agent, and Cisco Supervisor Desktop.
Cisco IP Phone Agent, and Cisco Supervisor Desktop.