Cisco Headend System Release 2.7 Guia Da Instalação
Appendix B
Troubleshooting the DTACS Server
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Correcting Java Errors in Firefox
These procedures may be used to help resolve Firefox exceptions that may occur
when using a local machine’s Firefox browser to connect to the remote DTACS (for
example when using a Firefox browser on a PC to establish a UI connection to the
remote DTACS server). These procedures do not apply when the DTACS Firefox
browser is exported to a remote machine.
when using a local machine’s Firefox browser to connect to the remote DTACS (for
example when using a Firefox browser on a PC to establish a UI connection to the
remote DTACS server). These procedures do not apply when the DTACS Firefox
browser is exported to a remote machine.
Follow these steps to correct Java errors in Firefox:
1 Clear the Firefox Browser Cache
2 If the issues are not resolved, stop and re-start the Tomcat process.
1 Clear the Firefox Browser Cache
2 If the issues are not resolved, stop and re-start the Tomcat process.
Clearing the Firefox Browser Cache
With the Firefox browser open on the local machine, perform the following steps in
the browser.
the browser.
Note: The browser does not need to be connected to the DTACS while performing
these steps.
these steps.
If you are using Firefox Vers 3.6:
1 Select Tools > Clear Recent History.
2 In the Time range to clear drop-down box, select Everything.
3 In the Details area, clear the check box beside every item except Cache.
4 Click Clear Now.
5 Close the Firefox browser and re-open it to establish a new connection to the
1 Select Tools > Clear Recent History.
2 In the Time range to clear drop-down box, select Everything.
3 In the Details area, clear the check box beside every item except Cache.
4 Click Clear Now.
5 Close the Firefox browser and re-open it to establish a new connection to the
DTACS UIs.
If you are using Firefox Vers 3.0:
1 Select Tools > Clear Private Data.
2 Clear the check box beside every item except Cache.
3 Click Clear Private Data Now.
4 Close the Firefox browser and re-open it to establish a new connection to the
1 Select Tools > Clear Private Data.
2 Clear the check box beside every item except Cache.
3 Click Clear Private Data Now.
4 Close the Firefox browser and re-open it to establish a new connection to the
DTACS UIs.
Stopping the Tomcat Process
Follow these steps to stop the Tomcat process on the DTACS Server:
1 Select File > Exit from the File menu on the DTACS WUI to close the Firefox
1 Select File > Exit from the File menu on the DTACS WUI to close the Firefox
browser connection to the DTACS.
2 Open an xterm connection to the DTACS and type
su - root
to change to the
root userid.