Cisco Cisco Agent Desktop 8.5 Guia De Configuração Rápida
Contents
Identifying the Problem’s Location 78
Common CAD Issues 82
Common Recording Solution Live Monitoring and Recording Issues 82
Common CAD Issues 82
Common Recording Solution Live Monitoring and Recording Issues 82
Agent not on the Live Monitoring agent list 84
Error trying to live monitor an agent 84
Agent calls not recorded 85
Audio recordings contain no speech 85
Recordings for SPAN-configured agents are on the agent desktop 86
Call recordings contain pops and clicks 86
Call recordings are poor quality 87
Portions of an audio call are missing 88
Error trying to live monitor an agent 84
Agent calls not recorded 85
Audio recordings contain no speech 85
Recordings for SPAN-configured agents are on the agent desktop 86
Call recordings contain pops and clicks 86
Call recordings are poor quality 87
Portions of an audio call are missing 88