Cisco Cisco Unified Contact Center Enterprise 9.0(1)

Serviceability Best Practices Guide for Unified ICM/Unified CCE & Unified CCH

cccaEventOriginatingProcessName = nm
cccaEventOriginatingSide = sideA(1)
cccaEventDmpId = 0
cccaEventSeverity = warning(2)
cccaEventTimestamp = 2006-03-31,14:19:42.0
cccaEventText = The operator/administrator has shutdown the ICM software on ICM\acme\RouterA

snmpTrapOID.0 = cccaIcmEvent
cccaEventComponentId = 4_1_CC-RGR1A_ICM\acme\RouterA
cccaEventState = clear(0)
cccaEventMessageId = 1627554051
cccaEventOriginatingNode = CC-RGR1A\acme
cccaEventOriginatingNodeType = router(1
cccaEventOriginatingProcessName = nm
cccaEventOriginatingSide = sideA(1)
cccaEventDmpId = 0
cccaEventSeverity = informational(1)
cccaEventTimestamp = 2006-03-31,13:54:12.0
cccaEventText = ICM\acme\RouterA Node Manager started. Last shutdown was by operator request.

The CCCA-Notifications.txt file is installed in the icm\snmp directory as part of Unified ICM/Unified
CCE installation. It contains the complete set of SNMP notifications, which you can use to identify
grouped events. The Correlation ID is the data used to generate the cccaEventComponentId, which is
determined at run time. The following entries correspond to the SNMP notifications in the preceding
example.

Table 4-2: Example "Raise" Notification

Field

Value / Description

NOTIFICATION

1028105

cccaEventMessageId

2701295877 (0xA1028105)

DESCRIPTION

Node Manager on the ICM node has been given the command to stop
ICM services. This occurs when an operator/administrator stops ICM
services using ICM Service Control, 'nmstop', 'netstop', Control Panel
Services, or shuts down the node.

cccaEventState

Raise

SUBSTITUTION
STRING

The operator/administrator has shut down the ICM software on %1.

ACTION

Contact the operator/administrator to determine the reason for the
shutdown.

cccaEventComponentId

{cccaEventOriginatingNode %1}

CorrelationId

{ CLASS_NM_INITIALIZING cccaEventOrginatingNode %1 }