Cisco Cisco Unified Contact Center Enterprise 9.0(1)
C H A P T E R
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Preface
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Purpose
This manual describes the ICM-to-ICM Gateway feature that is part of Cisco Unified Intelligent Contact
Management Enterprise(Unified ICME). It discusses ICM-to-ICM Gateway functionality, architecture, and
call flows and provides step-by-step instructions for configuring ICM systems for ICM-to-ICM Gateway user.
Management Enterprise(Unified ICME). It discusses ICM-to-ICM Gateway functionality, architecture, and
call flows and provides step-by-step instructions for configuring ICM systems for ICM-to-ICM Gateway user.
Audience
This manual is intended primarily for system administrators who will be responsible for configuring ICM
systems for ICM-to-ICM Gateway use.
systems for ICM-to-ICM Gateway use.
Conventions
This manual uses the following conventions:
Description
Convention
Boldface font is used to indicate commands, such as user entries, keys,
buttons, and folder and submenu names. For example:
buttons, and folder and submenu names. For example:
• Choose Edit > Find.
• Click Finish.
boldface font
ICM-to-ICM Gateway User Guide for Cisco Unified ICM Enterprise and Hosted Release 9.0(1)
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