Cisco Cisco Unified Contact Center Enterprise 9.0(1)

Cisco

C O N T E N T S

C H A P T E R 1

Obtaining documentation and submitting a service request

Documentation feedback

C H A P T E R 2

ICM-to-ICM Gateway overview

ICM-to-ICM Gateway

ICM-to-ICM Gateway call flow

ICM-to-ICM communication

Logical connection management and fault tolerance

ICM-to-ICM Gateway requirements

C H A P T E R 3

ICM-to-ICM Gateway configuration

Client ICM Configuration

Identify the Client for the Server

Client ICM configuration data

Configure new gateway

Configure existing gateway

Edit client script

Specification of fixed local port number for NetwrkCIC process

Server configuration

Define and configure INCRP NIC

Define INCRP NIC

Configure INCRP NIC in Web Setup Tool

ICM-to-ICM Gateway User Guide for Cisco Unified ICM Enterprise and Hosted Release 9.0(1)

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