Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................2
Related documentation...............................................................................................................................5
Product naming conventions......................................................................................................................6
Conventions................................................................................................................................................6
Obtaining documentation and submitting a service request.......................................................................7
Documentation feedback............................................................................................................................8

Hardware requirements.......................................................................................................................12
Pre-upgrade testing.............................................................................................................................12
Perform system integrity tests..............................................................................................................14
Network inventory................................................................................................................................15
Congestion Control Plan......................................................................................................................15
Data backup plan.................................................................................................................................16
Network configuration backup.............................................................................................................17
Default routing plan .............................................................................................................................17
Test plan..............................................................................................................................................17
Schedule of activities...........................................................................................................................17
Definition of upgrade steps..................................................................................................................18
Post-upgrade test definition.................................................................................................................18
Stakeholder notification.......................................................................................................................19
Related documents..............................................................................................................................19

Introduction...............................................................................................................................................33
Database migration performance.............................................................................................................34

Prerequisites........................................................................................................................................34
Calculate necessary file size...............................................................................................................34
How to calculate the required disk space for the migration.................................................................34
Tempdb size.........................................................................................................................................34
Upgrade paths.....................................................................................................................................35

Typical database migration performance values..................................................................................35
Backup, network copy, and restore – Technology Refresh only...........................................................36

Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)