Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação
Organization
The manual is divided into the following chapters.
Description
Chapter
Provides an overview of Unified ICMH architecture.
Overview, on page 7
Provides instructions for installing and configuring
software on the NAM machine.
software on the NAM machine.
NAM installation and configuration, on page 17
Describes how to add and configure instances on
Customer ICM (CICM) machines.
Customer ICM (CICM) machines.
CICM installation and configuration, on page 29
Discusses the Unified ICMH Customer Concept data
sorting option and provides instructions for
configuring it on NAM and CICM systems.
sorting option and provides instructions for
configuring it on NAM and CICM systems.
Customer Concept, on page 41
Describes how to setup and administer an Advanced
Services instance.
Services instance.
Advanced Services, on page 53
Describes how to run Unified ICMH administrative
tools.
tools.
Administrative Tools, on page 61
Discusses some Unified ICMH security concerns and
how to address them.
how to address them.
Security considerations, on page 63
Describes Unified ICM features of special interest to
Unified ICMH users.
Unified ICMH users.
Special considerations, on page 69
Describes the concepts, architecture, configuration
and operations of Network Voice Response Units
(VRUs) in an Unified ICMH environment
and operations of Network Voice Response Units
(VRUs) in an Unified ICMH environment
Network VRU, on page 83
Summarizes the Network Administration & Data
Server features that are not installed on a Limited
(single instance) Administration & Data Server, and
features that are not to be provided to Standard
Administration& Data Servers with Feature Control.
Server features that are not installed on a Limited
(single instance) Administration & Data Server, and
features that are not to be provided to Standard
Administration& Data Servers with Feature Control.
Administration and Data Server features, on page
103
103
Related documentation
Documentation for Cisco Unified ICM/Contact Center Enterprise & Hosted, as well as related documentation,
is accessible from Cisco.com at:
is accessible from Cisco.com at:
.
Related documentation includes the documentation sets for Cisco CTI Object Server (CTI OS), Cisco Agent
Desktop (CAD), Cisco Agent Desktop - Browser Edition (CAD-BE), Cisco Unified Contact Center Management
Desktop (CAD), Cisco Agent Desktop - Browser Edition (CAD-BE), Cisco Unified Contact Center Management
Setup and Configuration Guide for Cisco Unified Intelligent Contact Management Hosted Release 9.0(1)
2
Preface
Organization