Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação
C H A P T E R
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NAM installation and configuration
This chapter discusses the procedures you need to perform to install and configure a NAM system. These
instructions assume that Windows—including SNMP and SQL Server are already installed, and that Windows
Active Directory services for the system software, including at least one ICM instance, have been set up.
instructions assume that Windows—including SNMP and SQL Server are already installed, and that Windows
Active Directory services for the system software, including at least one ICM instance, have been set up.
You must have a copy of the Installation Guide for Cisco Unified ICM/Contact Center Enterprise &
Hosted available in addition to this manual in order to successfully complete NAM installation and
configuration.
Hosted available in addition to this manual in order to successfully complete NAM installation and
configuration.
Note
The NAM installation and configuration process involves the following tasks:
• Installing Logger software and creating a central database.
• Installing CallRouter software and enabling Remote Network Routing.
• Installing a Network Administration & Data Server for Network Application Manager.
• Defining NAM configuration data.
• Configuring Network Interface Controllers.
• Installing and configuring a Peripheral Gateway for the NAM.
• Creating a Unified ICM Application Gateway to access CICM instances.
If you are installing and configuring NAM systems that will be part of a Multiple-NAM configuration,
refer to the installation and configuration instructions in the Multiple-NAM Setup and Configuration Guide
for Cisco Unified ICM Hosted.
refer to the installation and configuration instructions in the Multiple-NAM Setup and Configuration Guide
for Cisco Unified ICM Hosted.
Note
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Setup and Configuration Guide for Cisco Unified Intelligent Contact Management Hosted Release 9.0(1)
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