Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
Related Topics
Agent Not Ready reason codes, on page 42
Configure Agent Logout reason codes
Agent Logout reason codes are defined in the agent desktop software (CTI OS or CAD) and appear in historical
reports as their numeric equivalent, with no text code. For example, if reason code 1 equals “end of shift” and
the agent selects that reason for logging out, the report displays “1”.
reports as their numeric equivalent, with no text code. For example, if reason code 1 equals “end of shift” and
the agent selects that reason for logging out, the report displays “1”.
In addition to the codes configured at the desktop, some codes are generated automatically when the agent is
logged out by the software.
logged out by the software.
The only configuration for Agent Logout reason codes in Configuration Manager is the setting for Logout
non-activity time.
non-activity time.
To configure Logout non-activity time:
Procedure
Step 1
From Configuration Manager, click Tools > List Tools > Agent Desk Settings List.
Step 2
Click Retrieve. Then select an existing code, or click Add to define a new one.
Step 3
On the Attributes tab, enter a value in seconds for Logout non-activity time.
This is the number of seconds an agent can be inactive while in the Not Ready state before the system software
logs out the agent. This number can be from 10 seconds to 7200 seconds (2 hours). A blank entry will disable
the timer.
This is the number of seconds an agent can be inactive while in the Not Ready state before the system software
logs out the agent. This number can be from 10 seconds to 7200 seconds (2 hours). A blank entry will disable
the timer.
Example:
Figure 13: Configure Agent Logout reason codes
Reporting Guide for Cisco Unified Intelligent Contact Management and Unified Contact Center Enterprise & Hosted
Release 9.0(1)
59
Configuration for agent reporting