This manual describes how to use the Script Editor tool for Cisco Unified Intelligent Contact Management
Enterprise (Unified ICME), Cisco Unified Intelligent Contact Management Hosted (Unified ICMH), Cisco
Unified Contact Center Enterprise (Unified CCE), and Cisco Unified Contact Center Hosted (Unified CCH)
to create and maintain routing and administrative scripts.

Audience

This document is intended for system managers. A system manager must have a general understanding of
contact center operations and management, and specific information about the contact centers and carrier
networks connected to a Unified ICME/Unified ICMH/Unified CCE/Unified CCH system.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)

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