Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
C H A P T E R
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Script administration
This section describes script administration.
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Check script routes
After you save a script, you should check that all routes referenced have valid labels for the routing clients
and dialed numbers for which you have scheduled the script.
and dialed numbers for which you have scheduled the script.
You must have saved the script to the Unified ICM database before you can check the routes.
Note
For the Unified ICM to route calls through a script, you must have defined a routing label for each route
referenced in the script. Each label is valid only for specific routing clients and, optionally, for specific dialed
numbers.
referenced in the script. Each label is valid only for specific routing clients and, optionally, for specific dialed
numbers.
To check script routes:
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)
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