Cisco Cisco Unified Contact Center Enterprise 9.0(1) Referências técnicas
Keys and
NULL
Option
NULL
Option
Data Type
Description
Name
NULL
DBINT
(THIS FIELD IS NOT CURRENTLY BEING
USED. IT IS RESERVED FOR FUTURE USE.)
The total number of seconds agents spent in wrap-up
mode during the last half-hour.
USED. IT IS RESERVED FOR FUTURE USE.)
The total number of seconds agents spent in wrap-up
mode during the last half-hour.
WrapupTimeToHalf
NULL
DBINT
The number of calls where the customer phone
number was incorrect (the customer did not live
there).
number was incorrect (the customer did not live
there).
WrongNumberCount
NULL
DBINT
(THIS FIELD IS NOT CURRENTLY BEING
USED. IT IS RESERVED FOR FUTURE USE.)
The number of calls in a five minute period where
the customer's phone number was incorrect (the
customer did not live there).
USED. IT IS RESERVED FOR FUTURE USE.)
The number of calls in a five minute period where
the customer's phone number was incorrect (the
customer did not live there).
WrongNumberCountTo5
NULL
DBINT
(THIS FIELD IS NOT CURRENTLY BEING
USED. IT IS RESERVED FOR FUTURE USE.)
The number of calls in a half-hour period where the
customer's phone number was incorrect (the
customer did not live there).
USED. IT IS RESERVED FOR FUTURE USE.)
The number of calls in a half-hour period where the
customer's phone number was incorrect (the
customer did not live there).
WrongNumberCountToHalf
Campaign_Skill_Group
This table is in the
category. To see database rules for these tables, see
.
It contains the associations between campaigns and skill groups within the software.
If Outbound Option was not selected during setup, this table will contain no data.
Note
Use the Outbound Option Configuration option within Unified ICM Configuration Manager to modify
Campaign_Skill_Group records.
Campaign_Skill_Group records.
Related tables
(via CampaignID)
(SkillGroupID maps to Skill_Group.SkillTargetID)
Table 94: Indexes for Campaign_Skill_Group Table
index_keys
index_description
index_name
CampaignID, SkillTargetID
clustered, unique, primary key located
on PRIMARY
on PRIMARY
XPKTarget_Group
Database Schema Guide for Cisco Unified Contact Center Enterprise Release 9.0
222
All tables
Campaign_Skill_Group