Cisco Cisco Unified Contact Center Enterprise 9.0(1) Referências técnicas
(via MRDomainID)
(via PeripheralID)
Table 359: Indexes for Service_Level_Threshold Table
index_keys
index_description
index_name
PeripheralID, MRDomainID
clustered, unique, primary key located
on PRIMARY
on PRIMARY
XPKService_Level_Threshold
Table 360: Fields in Service_Level_Threshold table
Keys and
NULL
Option
NULL
Option
Data Type
Description
Name
PK NOT
NULL
NULL
DBINT
Foreign key from the Media_Routing_Domain table.
MRDomainID
PK, FK
NOT
NULL
NOT
NULL
DBSMALLINT
The ICM ID of the peripheral with which this row
is associated.
is associated.
PeripheralID
NOT
NULL
NULL
DBINT
The default value of the ServiceLevelThreshold field
for services associated with this peripheral and
media routing domain.
for services associated with this peripheral and
media routing domain.
ServiceLevelThreshold
NOT
NULL
NULL
DBSMALLINT
The default value for the ServiceLevelType field
for each service associated with this peripheral and
media routing domain. This value indicates how the
system software calculates the service level.
for each service associated with this peripheral and
media routing domain. This value indicates how the
system software calculates the service level.
For Unified CCE the value of this field is always
1 (ignore abandoned calls) for Unified CM
peripherals. This is because calls to a Unified CM
peripheral have no service associated with them
while they are queued, and therefore calls abandoned
while queued cannot affect the computation of
service level for a Unified CM service.
1 (ignore abandoned calls) for Unified CM
peripherals. This is because calls to a Unified CM
peripheral have no service associated with them
while they are queued, and therefore calls abandoned
while queued cannot affect the computation of
service level for a Unified CM service.
ServiceLevelType
Service_Member
This table is in the
category. To see database rules for these tables, see
.
The Service Member table maps skill groups to services. Each service contains one or more member skill
groups. Each skill group can be a member of one or more services.
groups. Each skill group can be a member of one or more services.
Use the Service Explorer tool to add, update, and delete Service_Member records.
Related tables
Database Schema Guide for Cisco Unified Contact Center Enterprise Release 9.0
488
All tables
Service_Member