Cisco Cisco Unified Contact Center Enterprise 9.0(1) Referências técnicas
(ServiceSkillTargetID maps to Service.SkillTargetID)
(SkillGroupSkillTargetID maps to Skill_Group.SkillTargetID)
Table 361: Indexes for Service_Member Table
index_keys
index_description
index_name
SkillGroupSkillTargetID
nonclustered located on PRIMARY
XIE1Service_Member
ServiceSkillTargetID, SkillGroupSkillTargetID
clustered, unique, primary key located
on PRIMARY
on PRIMARY
XPKService_Member
Table 362: Fields in Service_Member table
Keys and
NULL
Option
NULL
Option
Data Type
Description
Name
NOT
NULL
NULL
DBSMALLINT
The priority level of the specified service for the
specified skill group:
specified skill group:
• 1 = Primary
• 2= Secondary
Any number of skill entries can be of any
priority--not all need to be entered.
priority--not all need to be entered.
Priority
PK, FK
NOT
NULL
NOT
NULL
DBINT
SkillTargetID of the service.
ServiceSkillTargetID
PK, FK
NOT
NULL
NOT
NULL
DBINT
SkillTargetID of the skill group that is associated
with the service.
with the service.
SkillGroupSkillTargetID
Service_Real_Time
This table is in the
category. To see database rules for these tables, see
When Unified ICM is connected with Unified CCE through an IPCC Gateway PG, this value is incremented
by any condition on the child that causes the call to terminate while in the queue.
by any condition on the child that causes the call to terminate while in the queue.
Note
Local database only. Contains real time information about each service.
The system software automatically generates a Service_Real_Time record for each service.
Related table
Database Schema Guide for Cisco Unified Contact Center Enterprise Release 9.0
489
All tables
Service_Real_Time