Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

In order to run CAD-BE in an agent’s browser, the Java Runtime Environment (JRE) 
plug-in for Internet Explorer or Firefox (Windows) or for Firefox (Linux) must be 
installed.

See "Internet Explorer Settings for CAD-BE" and "Firefox Settings for CAD-BE" for 
information on how to configure your web browser to run CAD-BE.

1. From the desktop where you wish to install the JRE plug-in, access the web 

page located at:

http://<CAD base services IP address>:8088/TUP/CAD/Install.htm

The Agent Desktop/Supervisor Desktop/CAD-BE Installation web page 
appears (see 

).

2. From the CAD-BE section, download JRE for your operating system 

(Windows or Linux). 

3. Click the appropriate Installation Instructions link and follow the procedure 

for your operating system.

If the correct version of JRE already exists on the agent desktop, you will see a 
message telling you this and the installation will not proceed. If an older or newer 
version of JRE than the version required exists on the agent desktop, the installation 
goes forward with no messages displayed.

The following settings must be configured in Internet Explorer in order for CAD-BE to 
run successfully.

Disable the pop-up blocker, or create an exception to enable pop-ups from the 
CAD-BE IP address:

■

Choose Tools > Pop-up Blocker > Turn Off Pop-up Blocker.

OR

■

Choose Tools > Pop-up Blocker > Pop-up Blocker Settings and add the 
CAD-BE IP address(es) to the list of allowed sites.

Set the following internet options:

1. Choose Tools > Internet Options and select the Security tab.

2. Click Custom Level.