Nortel Networks meridian m3905 Manual Do Utilizador
i
Table of Contents
M3905 Call Center telephone ................................................................. 1
M3905 Call Center features ................................................................... 2
Available ACD Features on the M3905 ACD telephone ............................ 2
M3905 Call Center features ................................................................... 2
Available ACD Features on the M3905 ACD telephone ............................ 2
Goodbye Key ................................................................................ 6
Hold Key ....................................................................................... 6
Mute Key ....................................................................................... 6
Volume Control Bar ........................................................................ 6
Message Waiting lamp ................................................................... 7
Hold Key ....................................................................................... 6
Mute Key ....................................................................................... 6
Volume Control Bar ........................................................................ 6
Message Waiting lamp ................................................................... 7
In-Calls Key ................................................................................... 7
Individual Directory Number ........................................................... 7
Headset Key .................................................................................. 8
Call Supervisor/Agent .................................................................... 8
Emergency ..................................................................................... 8
Not Ready ..................................................................................... 9
Make Busy ..................................................................................... 9
Activity Code ................................................................................. 9
Answer Emergency ......................................................................... 9
Answer Agent ................................................................................ 9
Observe Agent ............................................................................... 9
Display Queue ............................................................................... 9
Call Agent ..................................................................................... 10
Supervisor Observe ........................................................................ 10
Individual Directory Number ........................................................... 7
Headset Key .................................................................................. 8
Call Supervisor/Agent .................................................................... 8
Emergency ..................................................................................... 8
Not Ready ..................................................................................... 9
Make Busy ..................................................................................... 9
Activity Code ................................................................................. 9
Answer Emergency ......................................................................... 9
Answer Agent ................................................................................ 9
Observe Agent ............................................................................... 9
Display Queue ............................................................................... 9
Call Agent ..................................................................................... 10
Supervisor Observe ........................................................................ 10