Manuais de utilizador para BlackBerry 9310

índice analítico

• Quick Help

  9
  • Getting started: Your smartphone

    9
    • Your BlackBerry smartphone at a glance

      9
    • Inserting the SIM card, media card, and battery

      9
    • New in BlackBerry 7.1

      11
    • About switching BlackBerry smartphones

      14
    • About BlackBerry ID

      14
    • Visit the Setup application

      14
    • Important keys

      15
    • Flashing LED color descriptions

      16
    • Icons

      17
      • Application icons

        17
      • Home screen icons

        20
      • Message inbox icons

        21
      • Battery power level icons

        22
      • Typing icons

        22
      • Phone icons

        22
      • Calendar icons

        22
      • Camera icons

        23
      • Video camera

        23
    • Your Home screen

      23
      • Home screen at a glance

        23
      • Use a picture as your smartphone wallpaper

        24
      • Add a shortcut to your home screen or Favorites panel

        24
      • Show or hide a home screen panel

        25
      • Show, hide, or find an application icon

        25
      • Move an application icon

        25
      • Change where apps that you download appear

        25
      • Change themes

        26
      • Set the number of icons that appear on the home screen

        26
      • Change what happens when you type on the Home screen

        26
      • Add a message that appears when your smartphone is locked

        26
    • Feature availability

      27
    • Find more information

      28
  • Popular topics

    28
    • Set up an email address

      28
    • Add or change your email signature

      29
    • About downloading apps with the BlackBerry App World

      29
    • Transfer files to and from your smartphone

      30
    • About using your smartphone as a tethered modem

      30
    • Copy contacts to and from SIM card

      30
    • Change your ring tone, notifiers, reminders, or alerts

      31
    • View a location on a map

      31
    • Lock or unlock your smartphone

      32
    • Turn on or turn off airplane mode

      32
  • Popular tips

    32
    • Tips: Finding apps

      33
    • Tips: Managing indicators

      33
    • Tips: Updating your software

      34
    • Tips: Doing things quickly

      34
    • Tips: Extending battery life

      35
    • Tips: Freeing space for your music, pictures, videos, and files

      36
    • Tips: Keeping your information safe

      37
    • Shortcuts: Phone

      38
    • Shortcuts: Typing with the physical keyboard

      38
    • Shortcuts: Media

      39
  • Common troubleshooting

    40
    • I can't make or receive calls

      40
    • I'm not receiving messages

      41
    • I can't send messages

      42
    • I forget my smartphone password

      42
    • My smartphone isn't ringing or vibrating when I receive a call or message

      43
    • The screen turns off

      43
    • Email messages aren't reconciling over the wireless network

      43
    • Organizer data isn't synchronizing over the wireless network

      44
    • I can't pair with a Bluetooth enabled device

      44
    • The media player screen closes

      44
• Tips and shortcuts

  45
  • Tips: Doing things quickly

    45
  • Tips: Extending battery life

    46
  • Tips: Finding apps

    47
  • Tips: Freeing space for your music, pictures, videos, and files

    47
  • Tips: Freeing space to optimize your smartphone's performance

    48
  • Tips: Updating your software

    49
  • Tips: Keeping your information safe

    50
  • Tips: Managing indicators

    50
  • Shortcuts: Phone

    51
  • Shortcuts: Messages

    52
  • Shortcuts: Files and attachments

    53
  • Shortcuts: Typing with the physical keyboard

    54
  • Shortcuts: Media

    55
  • Shortcuts: Browser

    56
  • Shortcuts: Search

    57
  • Shortcuts: Maps

    58
  • Shortcuts: Calendar

    58
  • Troubleshooting: Shortcuts

    59
    • I can't use a shortcut

      59
• Phone

  60
  • How to: Phone

    60
    • Phone at a glance

      60
    • Phone icons

      60
    • Phone basics

      61
      • Find your phone number

        61
      • Make a call

        61
      • Answer or end a call

        61
      • Answer a second call

        62
      • Change your ring tone, notifiers, reminders, or alerts

        62
      • Mute a call

        62
      • Place a call on hold

        63
      • Turn on the speakerphone

        63
      • Dial an extension

        63
      • Dial using numbers or letters

        63
      • Switch applications during a call

        63
      • About using a headset

        63
    • Emergency calls

      64
      • About emergency calls and Emergency Callback Mode

        64
      • Make an emergency call

        64
    • Volume

      65
      • Adjust the volume

        65
      • Change the default volume for calls

        65
      • Improve sound quality during a call

        65
      • Improve sound quality for all calls

        65
    • Speed dial

      66
      • Set up speed dial for a contact

        66
      • Change the contact that is assigned to a speed dial key

        66
    • Call waiting, call forwarding, and call blocking

      66
      • Turn on or turn off call waiting

        66
      • About call forwarding

        67
      • Start or stop forwarding calls

        67
      • Add, change, or delete a call forwarding number

        67
      • About call blocking

        68
      • Block or stop blocking calls

        68
      • Change the call blocking password

        68
    • Fixed dialing and smart dialing

      68
      • About fixed dialing

        68
      • Turn on fixed dialing

        69
      • Add, change, or delete a contact in your fixed dialing list

        69
      • About smart dialing

        69
      • Set options for dialing extensions

        70
      • Set the default country code and area code

        70
    • Conference calls

      70
      • About conference calls

        70
      • Make a conference call

        71
      • Create a phone number link for a conference call

        71
      • Speak privately with a contact during a conference call

        71
      • Disconnect a contact from a conference call

        71
      • Leave a conference call

        72
    • Call logs

      72
      • About call logs

        72
      • Send a call log

        72
      • Delete call logs

        72
      • Add, change, or delete call log notes

        73
      • View or hide call logs in the Messages application

        73
    • Multiple phone numbers

      73
      • About multiple phone numbers

        73
      • Switch the active phone number

        74
    • Phone options

      74
      • Turn on or turn off dialing from the lock screen

        74
      • Sort phone numbers or contacts on the phone screen

        74
      • Hide or display your phone number when you make calls

        75
      • Turn off the prompt that appears before you delete items

        75
      • Change how you answer or end calls with the holster

        75
      • Change how you answer calls with a headset

        76
      • Reset a call timer

        76
      • About TTY support

        76
      • Turn on or turn off TTY support

        76
    • Voice mail

      77
      • Set up your voice mail

        77
      • Set up automatic dialing for voice mail access

        77
      • Check your voice mail

        78
      • Change how many times your smartphone rings before the call goes to voice mail

        78
  • Troubleshooting: Phone

    78
    • Some features aren't available on my smartphone

      78
    • I can't make or receive calls

      79
    • I can't check my voice mail

      80
    • I can't block calls

      80
    • I can't change the number of times that my smartphone rings

      80
    • My phone number appears as Unknown in the Phone application

      80
    • I can't make calls using a voice command

      81
    • My headset makes calls instead of my smartphone

      81
• Voice commands

  82
  • How to: Voice commands

    82
    • Perform an action using a voice command

      82
    • Change the options for voice prompts

      82
    • Improve voice recognition

      82
    • Available voice commands

      83
    • Change the language for voice commands

      83
    • Turn off choice lists for voice commands

      84
  • Troubleshooting: Voice commands

    84
    • I can't make calls using a voice command

      84
    • My smartphone doesn't recognize names or numbers in voice commands

      85
• Messages

  86
  • How to: Messages application

    86
    • Messages at a glance

      86
    • Search for messages

      86
    • Hide filed and sent messages from the Messages application

      87
    • Show or hide messages from the Messages application

      87
    • View or hide call logs in the Messages application

      87
    • Hide the new or unread message indicator

      88
    • Change how you group email messages

      88
    • Use color to differentiate work messages from other messages

      88
    • Set how long your smartphone stores messages

      88
    • Open a new message automatically when you remove your smartphone from your holster

      89
    • Turn off the delete message or read message prompt

      89
    • Change options for spell check

      89
    • Email

      90
      • Set up an email address

        90
      • Reconcile email over the wireless network manually

        90
      • Change options for your personal email account

        90
      • Compose and send an email

        91
      • Check spelling

        91
      • Save a message

        91
      • Blind carbon copy a contact

        92
      • Attach a contact card to a message

        92
      • Attach a file to an email

        92
      • Set the importance level for an email or a PIN message that you send

        92
      • Viewing and replying to email

        93
        • View saved messages

          93
        • View an address instead of a display name

          93
        • Reply to or forward an email or PIN message

          93
        • Delete the original text from a reply message

          93
        • Stop a message from sending

          93
        • Resend a message

          93
        • Change options for HTML email

          94
      • Organizing your email inbox

        94
        • Delete a message

          94
        • Mark a message as read or unread

          94
        • Add, change, or remove a flag

          95
        • Filter email by sender or subject

          95
        • Add, move, rename, or delete an email folder

          95
        • File an email

          95
        • View filed messages

          96
      • Email filters

        96
        • About email filters

          96
        • Create an email filter

          96
        • Options for email filters

          96
        • Filter email by sender or subject

          98
        • Turn on an email filter

          98
        • Change, prioritize, or delete an email filter

          98
      • Synchronizing email

        98
        • About synchronization and reconciliation

          98
        • Reconcile email over the wireless network manually

          99
        • Turn on or turn off wireless email reconciliation

          99
        • Empty the deleted items folder on your computer from your smartphone

          99
        • Delete email on your smartphone and in your email application on your computer

          99
        • Stop forwarding email to your smartphone

          100
        • Stop storing email sent from your computer on your smartphone

          100
        • Stop storing email sent from your smartphone on your computer

          100
      • Google Mail

        101
        • About Google Mail on your smartphone

          101
        • Add or remove a Google Mail star

          101
        • Apply or remove a Google Mail label

          101
        • View Google Mail messages with a specific label

          101
        • Create or delete a Google Mail label

          102
        • Preview more of grouped email messages

          102
        • Archive a Google Mail message or conversation

          102
        • Move archived Google Mail messages to your message inbox

          102
        • Report spam sent to your Google Mail account

          102
    • Text messages

      103
      • About text messages

        103
      • Compose and send a text message

        103
      • Attach a media file, contact card, appointment, or location to a text message

        104
      • Attach a contact card to a message

        104
      • Reply to or forward a text message

        104
      • Add an appointment to your calendar from a text message

        104
      • Delete the history from a text message

        105
      • Cell broadcasting

        105
        • About cell broadcasting

          105
        • Turn on cell broadcasting

          105
        • Stop receiving messages from a cell broadcast channel

          106
        • Rename a cell broadcast channel

          106
    • Public warning systems

      106
      • About public warning systems

        106
      • Unsubscribe from public warning messages

        107
    • PIN messages

      107
      • About PIN messages

        107
      • Find your PIN

        107
      • Compose and send a PIN message

        107
      • Create a link for a PIN

        108
      • Reply to or forward an email or PIN message

        108
      • Set the importance level for an email or a PIN message that you send

        108
      • Change the display color of PIN messages

        108
    • Attachments

      109
      • How to: Attachments

        109
      • About files and attachments

        109
      • Open a file or an attachment

        109
      • Save a file or an attachment

        109
      • Send a file

        110
      • Open a link in a file or an attachment

        110
      • Set font options for a file or an attachment

        110
      • View properties for a file

        110
      • Contact cards

        111
        • About contact cards

          111
        • Attach a contact card to a message

          111
        • Save a contact card from a message

          111
      • Troubleshooting: Attachments

        112
        • A skipped content bar appears in a document

          112
        • A question mark appears on a slide

          112
    • Security options for messages

      112
      • Block incoming messages

        112
      • Allow messages from contacts in your contact list or allowed sender list

        113
      • Add a contact to your allowed sender list

        113
      • Reset a blocked message counter

        113
      • S/MIME and PGP protected messages

        114
        • S/MIME and PGP protected message basics

          114
          • About signing and encrypting messages

            114
          • Sign or encrypt a message

            114
          • Encrypt an S/MIME or a PGP protected message with a passphrase

            114
          • Attach a certificate or PGP key to a message

            115
          • Download the certificate or PGP key used to sign or encrypt a message

            115
          • Add a certificate or PGP key from a message

            115
          • Add a certificate or PGP key from an attachment

            115
          • Attachment indicators in S/MIME and PGP protected messages

            116
          • Add connection information for a certificate server from a message

            116
          • View the certificate used to sign or encrypt a message

            116
          • View the PGP key used to sign or encrypt a message

            116
          • View encryption information for a weakly encrypted message

            116
        • S/MIME and PGP protected message status

          117
          • Digital signature indicators for S/MIME or PGP protected messages

            117
          • Encryption status indicators

            117
          • Check the status of a certificate or certificate chain

            118
        • S/MIME and PGP protected message options

          118
          • Change your signing and encryption certificate or key

            118
          • Change options for downloading attachments in encrypted messages

            118
          • Change the default signing and encryption option

            118
          • About message classifications

            119
          • Change the default message classification

            119
          • Change the size of S/MIME or PGP indicators in messages

            120
          • Change the encryption algorithms for S/MIME or PGP protected messages

            120
          • Change when the prompt to enter your key store password in a signed or encrypted message appears

            120
          • Turn off the prompt that appears before an S/MIME or a PGP protected message is cut short

            120
          • Turn off the prompt that appears when you use a certificate or PGP key that is not recommended for use

            121
          • Request delivery notification for signed S/MIME-protected messages

            121
        • Troubleshooting: S/MIME and PGP protected messages

          121
          • Some signing and encryption options aren't available on my smartphone

            121
          • I can't open an attachment in an encrypted message

            121
      • IBM Lotus Notes native encrypted messages

        122
        • About IBM Lotus Notes native encrypted messages

          122
        • Encrypt a message using IBM Lotus Notes native encryption

          122
  • Troubleshooting: Messages application

    122
    • I can't send messages

      122
    • I'm not receiving messages

      123
    • Some messages no longer appear on my smartphone

      123
    • The number of new or unread messages is different than I expect

      124
    • I can't use a shortcut to view one type of message in a message inbox

      124
    • Some features aren't available on my smartphone

      124
    • A message, attachment, or Google Mail conversation is cut short or doesn't appear

      125
    • Troubleshooting: Email

      125
      • Email messages aren't reconciling over the wireless network

        125
      • A message, attachment, or Google Mail conversation is cut short or doesn't appear

        125
      • HTML email messages don't appear correctly

        126
      • Some email folders appear dimmed

        126
      • Email filters aren't working correctly

        126
    • Troubleshooting: Text messages

      126
      • I can't send text messages

        126
      • I'm not receiving text messages

        127
      • I can't turn on cell broadcasting

        127
      • I can't attach a file to a text message

        127
• Files and attachments

  128
  • How to: Files

    128
    • File basics

      128
      • About files and attachments

        128
      • Open a file or an attachment

        128
      • Save a file or an attachment

        128
      • Search for a file that is saved on your smartphone

        129
      • Search for a file that is saved on your organization's network

        129
      • Send a file

        129
      • Open a link in a file or an attachment

        130
      • Set font options for a file or an attachment

        130
      • Save a file from your organization's network to your smartphone

        130
    • Managing files and attachments

      131
      • View properties for a file

        131
      • Copy, move, rename, or delete a file

        131
      • Hide a file or folder

        131
      • View a hidden file or folder

        132
      • Open a password-protected .pdf file

        132
      • View tracked changes in a document

        132
      • View the table of contents in a document

        132
      • Move around a spreadsheet

        133
      • View the content of a cell

        133
      • Change the size of a column

        133
      • Set display options for a spreadsheet

        133
      • Move around pages in a multipage .tif file

        133
      • Switch presentation views

        134
      • Switch slides

        134
      • Rotate or zoom in to or out from a slide

        134
      • Save a slide

        134
  • Troubleshooting: Files

    134
    • A message, attachment, or Google Mail conversation is cut short or doesn't appear

      134
    • A skipped content bar appears in a document

      135
    • A question mark appears on a slide

      135
• Media

  136
  • How to: Media

    136
    • Media file basics

      136
      • Play a media file

        136
      • Adjust the volume

        136
      • Amplify the volume using the audio boost feature

        137
      • Improve sound quality for media files

        137
      • Copy, move, rename, or delete a file

        137
      • View properties for a file

        138
      • Change the amount of time before the media player screen closes

        138
      • Turn on or turn off audio and video shortcuts

        138
      • Turn on or turn off media card support

        138
      • Sort media files

        139
      • About transferring and synchronizing files

        139
      • Transfer files to and from your smartphone

        139
      • Send a file

        140
      • Receive a media file using Bluetooth technology

        140
      • Supported audio and video file formats and extensions

        140
      • Supported picture file extensions

        141
    • Music

      142
      • Shuffle or repeat songs

        142
      • Create a standard or an automatic playlist

        142
      • Add the song that is playing to a playlist

        143
      • Move or delete a song in a playlist

        143
      • Rename or delete a playlist

        143
    • Videos

      143
      • Change the thumbnail picture for a video

        143
      • Display closed captions in videos

        144
      • Keep backlighting on when you play a video

        144
    • Video camera

      144
      • Video camera

        144
      • Record a video

        145
      • Turn on or turn off video lighting

        145
      • Turn on or turn off auto focus

        145
      • Change the video camera scene mode

        145
      • Change the video size and format

        145
      • Reduce blurriness in the videos that you take

        146
      • Change the location for storing videos that you take

        146
    • Camera

      146
      • Camera at a glance

        146
      • Camera icons

        147
      • Take a picture

        147
      • Change the flash setting for pictures that you take

        147
      • Change the camera scene mode

        148
      • Change the size of pictures that you take

        148
      • Geotag pictures that you take

        148
      • Turn off digital zoom for the camera

        148
      • Reduce blurriness in the pictures that you take

        149
      • Change the review duration of the pictures that you take

        149
      • Change when the camera warns you about the number of pictures remaining

        149
      • Change the location for storing pictures that you take

        149
    • Pictures

      150
      • Pictures at a glance

        150
      • Use a picture as your smartphone wallpaper

        150
      • Zoom, pan, or rotate a picture

        150
      • Save a picture from a text message or a webpage

        151
      • View pictures as a slide show

        151
      • Change your slide show options

        151
      • View pictures in list view or thumbnail view

        151
      • Organize pictures by date or folder

        152
      • Create a picture folder

        152
    • Voice notes

      152
      • Record a voice note

        152
    • FM Radio

      152
      • Turn on or turn off FM radio

        152
      • Change the radio station

        153
      • Turn on or turn off scan mode

        153
      • Add a favorite radio station

        153
      • Play, edit, or delete a favorite radio station

        153
      • Sort favorite radio stations

        154
      • Listen to FM radio on your speakerphone

        154
  • Troubleshooting: Media

    154
    • Some features aren't available on my smartphone

      154
    • I can't save media files

      155
    • I can't open media files

      155
    • The media player screen closes

      155
    • The flash or video light dims or turns off

      156
    • Some pictures that I take are blurry

      156
    • I can't listen to FM radio

      156
    • I'm experiencing poor FM radio reception

      156
    • I receive an error message after I rotate a picture

      156
    • My smartphone isn't using the correct ring tone or wallpaper

      157
    • I can't use a shortcut

      157
• Ring tones, sounds, and alerts

  158
  • How to: Ring tones, sounds, and alerts

    158
    • Icons for sound and alert profiles

      158
    • About ring tones, sounds, and alerts

      158
    • Change your ring tone, notifiers, reminders, or alerts

      158
    • Add or delete a custom sound profile

      159
    • Add or delete a contact alert

      159
    • Silence your smartphone

      160
    • Flashing LED color descriptions

      160
    • Change alarm notification options

      161
    • Turn on or turn off event sounds

      161
    • Change social networking notifications

      161
  • Troubleshooting: Ring tones, sounds, and alerts

    162
    • My smartphone is ringing or vibrating more times than expected

      162
    • My smartphone isn't ringing or vibrating when I receive a call or message

      162
• Browser

  163
  • How to: Browser

    163
    • Browser at a glance

      163
    • Browser basics

      164
      • Browsing the Internet

        164
        • Browse the Internet

          164
        • Zoom in to or out from a webpage

          164
        • Open, close, or switch between tabs

          164
        • Turn on browser shortcuts

          164
        • Search for text in a message, in a file, or on a webpage

          165
        • View your browser history

          165
        • Add a shortcut to your home screen or Favorites panel

          165
        • Move back, move forward, or refresh a webpage

          165
        • Return to the browser home page

          165
        • Close the browser

          166
      • Playing media files, viewing pictures, and downloading files

        166
        • View a full picture on a webpage

          166
        • Play a media file on a webpage

          166
        • Open, play, or download a file from a webpage

          166
      • Copying and sending web addresses

        166
        • Copy an address for a web page, link, or picture

          166
        • Send a web address, link, or picture

          167
        • Send a link or picture from a webpage

          167
    • Browser bookmarks

      167
      • About bookmarks for webpages

        167
      • Bookmark a webpage

        167
      • Change or delete a bookmark for a webpage

        168
      • Send a bookmark for a webpage

        168
      • Move a bookmark for a webpage

        168
      • Add, rename, or delete a bookmark folder for webpages

        168
    • Browser options

      169
      • Change your browser home page or start page

        169
      • Change the font size for text on webpages

        169
      • Change your default search engine

        169
      • Add a search engine from a website

        170
      • Set the character encoding for all webpages

        170
      • Stop loading images or playing embedded media files on webpages

        170
      • Stop blocking pop-ups on webpages

        170
      • Receive a prompt before you close the browser or stream media from the Internet

        171
      • Delete browser history

        171
      • Delete browsing information

        171
      • Turn off cookies in the browser

        171
      • Turn off JavaScript support

        172
      • Turn on geolocation in the browser

        172
    • Browser security

      172
      • About TLS

        172
      • Browser security options

        172
      • Manage browser security

        173
      • Add a trusted content server

        174
      • Add or change a website that is associated with a certificate

        174
    • Browser push

      174
      • About browser push

        174
      • Browser push options

        175
      • Turn off browser push

        175
    • RSS feeds

      175
      • About RSS feeds

        175
      • Add an RSS feed from the browser

        176
  • Tips: Browser

    176
    • Turn on browser shortcuts

      176
    • Shortcuts: Browser

      176
  • Troubleshooting: Browser

    178
    • I can't open a new tab

      178
    • I receive a prompt to switch networks when I stream a song or video

      178
    • I cannot play a song or video on a web page

      178
    • No browser is available on my smartphone

      178
• Calendar

  179
  • How to: Calendar

    179
    • Synchronizing calendar

      179
      • About synchronization and reconciliation

        179
      • About backing up and restoring smartphone data

        179
      • About synchronization conflicts

        180
      • Synchronize organizer data over the wireless network

        180
      • Manage data synchronization conflicts

        180
    • Calendar basics

      181
      • Switch calendar views

        181
      • Go to a specific date in the calendar

        181
      • Schedule a meeting or an appointment

        181
      • Set an alarm in the calendar

        182
      • Switch calendars

        182
    • Meetings

      182
      • Schedule a meeting or an appointment

        182
      • Delete an appointment, meeting, or alarm

        183
      • Respond to a meeting invitation

        183
      • View your calendar when responding to a meeting

        183
      • Check availability of meeting participants

        183
      • Change the list of participants for a meeting

        184
      • Forward a meeting invitation

        184
      • Delegate a meeting invitation

        184
      • Send an email to a meeting organizer or to all meeting participants

        184
    • Calendar options

      185
      • Change how the calendar is displayed

        185
      • Change options for reminders

        185
      • Change options for multiple calendars

        185
      • Change the default calendar

        185
      • Change how long your smartphone stores calendar entries

        186
      • Show tasks in the calendar

        186
    • Conference call meetings

      186
      • About conference calls

        186
      • Create a conference call meeting from your smartphone

        186
      • Create a conference call meeting from your computer

        187
      • Enter a conference call meeting

        187
      • Save your conference call information

        187
  • Tips: Calendar

    188
    • Calendar shortcuts

      188
  • Troubleshooting: Calendar

    188
    • I can't schedule appointments that span multiple days

      188
    • I can't set some fields when scheduling appointments

      189
    • Some characters in calendar entries don't appear correctly after synchronization

      189
    • I can't enter a conference call with the Join Now option

      189
• Contacts

  191
  • How to: Contacts

    191
    • Contact basics

      191
      • Add a contact

        191
      • Add a contact to your SIM card

        191
      • Copy contacts to and from SIM card

        191
      • Create a custom contact field

        192
      • Add a pause or a wait to a phone number

        192
      • Change or delete a contact

        192
      • Change or delete a SIM card contact

        193
      • Search for a contact

        193
      • Attach a contact card to a message

        194
      • Add a contact picture for caller ID

        194
      • Change or delete a contact picture

        194
      • About categories

        195
      • Categorize a contact, task, or memo

        195
      • Create a category for contacts, tasks, or memos

        195
    • Synchronizing contacts

      195
      • About synchronization and reconciliation

        195
      • Synchronize organizer data over the wireless network

        196
      • About backing up and restoring smartphone data

        196
      • About synchronization conflicts

        197
      • Manage data synchronization conflicts

        197
    • Personal distribution lists

      197
      • Create a personal distribution list

        197
      • Change or delete a personal distribution list

        198
    • Multiple contact lists

      198
      • About multiple contact lists

        198
      • View a different contact list

        198
      • Change the default contact list

        198
    • Contact list options

      199
      • Turn off the prompt that appears before you delete items

        199
      • Change the display options for contacts

        199
      • View the number of contacts stored on your smartphone

        199
      • Sort contacts or tasks

        199
      • Change how contact names appear in Remote Lookup results

        200
      • Store SIM card contacts on your wireless service provider's contact backup server

        200
      • Replace or merge contacts on your wireless service provider's contact backup server

        200
  • Troubleshooting: Contacts

    201
    • Contact list field data isn't appearing on my computer

      201
    • My contact pictures keep changing

      201
• Clock

  202
  • How to: Clock

    202
    • Set the date and time

      202
    • Display a second time zone on the clock

      202
    • Change the clock face

      203
    • Change what appears on the screen when your smartphone is charging

      203
    • Turn on the alarm

      203
    • Silence the alarm

      203
    • Change alarm notification options

      204
    • Set options for bedside clock mode

      204
    • Turn on bedside clock mode

      204
    • Use the stopwatch

      204
    • Use the timer

      205
    • Change timer notification options

      205
  • Troubleshooting: Clock

    205
    • The time on my smartphone isn't correct

      205
• Tasks and memos

  207
  • Create a task or memo

    207
  • Send a task or memo

    207
  • Change or delete a task or memo

    207
  • Change the status of a task

    207
  • Hide completed tasks

    208
  • Show tasks in the calendar

    208
  • Synchronizing tasks and memos

    208
    • About synchronization and reconciliation

      208
    • Synchronize organizer data over the wireless network

      209
    • About backing up and restoring smartphone data

      209
    • About synchronization conflicts

      209
    • Manage data synchronization conflicts

      210
  • About categories

    210
  • Categorize a contact, task, or memo

    210
  • Create a category for contacts, tasks, or memos

    211
  • Turn off the prompt that appears before you delete items

    211
• Typing

  212
  • How to: Typing

    212
    • Typing icons

      212
    • Typing basics

      212
      • Copy and paste at a glance

        212
      • Highlight, cut, copy, or paste text

        212
      • Type a symbol

        213
      • Type a special character or letter with an accent

        213
      • Clear text from a field

        213
    • Typing input methods

      213
      • About typing input methods

        213
      • Change options for typing input methods

        213
      • Change your typing style

        214
      • Type text using the predictive input method

        214
      • Find more information about typing in other languages

        214
    • Turn on or turn off trackpad sounds

      214
    • Set the trackpad sensitivity

      215
    • Set the cursor speed

      215
    • Custom dictionary

      215
      • Add, change, or delete a word in the custom dictionary

        215
      • Stop adding items automatically to the custom dictionary

        215
    • Word substitution

      216
      • About word substitution

        216
      • Undo a word substitution change

        216
      • Create a word substitution entry

        216
      • Change or delete a word substitution entry

        217
      • Turn off word substitution

        217
    • Spelling checker

      217
      • Stop displaying spelling suggestions in the list that appears when you type

        217
      • Change options for checking spelling

        218
      • Check spelling

        218
  • Troubleshooting: Typing

    218
    • I can't check spelling

      218
    • I have no Advanced Style Options

      219
• Keyboard

  220
  • How to: Keyboard

    220
    • Assign an application to a convenience key

      220
    • Change the default currency symbol

      220
    • Set the cursor speed

      220
    • Turn on key tones

      220
    • Turn on or turn off trackpad sounds

      221
    • Set the trackpad sensitivity

      221
    • Troubleshooting: Keyboard

      221
      • No application opens when I press a Convenience key

        221
• Language

  222
  • How to: Language

    222
    • About typing input languages

      222
    • Add a language to your smartphone

      222
    • Delete a language from your smartphone

      222
    • Change an input or display language

      223
    • Use a shortcut for switching typing input languages

      223
    • Change which languages appear when you switch input languages

      223
  • Troubleshooting: Language

    224
    • Some characters don't appear correctly on my smartphone

      224
    • I can't find a display language on my smartphone

      224
• Screen display

  225
  • How to: Screen display

    225
    • Use a picture as your smartphone wallpaper

      225
    • Set options for backlighting

      225
    • Change the display font

      225
    • Organizing applications on the Home screen

      226
      • About organizing application icons

        226
      • Show, hide, or find an application icon

        226
      • Move an application icon

        226
      • Change where apps that you download appear

        227
      • Add, rename, or delete a folder on the home screen

        227
    • Add a message that appears when your smartphone is locked

      227
    • Turn on flashing LED notification for wireless coverage

      227
    • Use grayscale or reverse contrast for the screen display

      228
    • Themes

      228
      • About themes

        228
      • Change themes

        228
  • Troubleshooting: Screen display

    229
    • My display changed

      229
    • No application opens when I press a Convenience key

      229
    • The screen turns off

      229
• GPS technology

  230
  • How to: GPS technology

    230
    • Turn off location aiding or location data

      230
    • Turn on GPS technology

      230
    • Set the GPS receiver that you use to track your movement

      231
    • Prevent others from tracking your location

      231
    • Get your GPS location

      231
  • Troubleshooting: GPS technology

    231
    • I can't use GPS technology

      232
• Maps

  233
  • How to: Maps

    233
    • Map basics

      233
      • Get directions

        233
      • Clear a map

        233
      • View an address on a map using a link

        234
      • Send a location

        234
      • Copy a location

        234
      • Zoom in to or out from a map

        234
      • Pan a map

        235
    • Map favorites

      235
      • Add a location to your list of favorites

        235
      • View your favorite locations on a map

        235
      • Change the information for a location in your list of favorites

        235
      • Delete a location from your list of favorites

        236
    • Promotions and coupons

      236
      • Find promotions near you

        236
      • View a coupon or a Groupon offer

        236
      • View more promotion details

        237
  • Personalize: Maps

    237
    • Change the units of measure for maps

      237
    • Change the font settings for maps

      237
    • Change the display language for maps

      238
    • Keep backlighting on when you track your movement

      238
    • Set the GPS receiver that you use to track your movement

      238
  • Troubleshooting: Maps

    239
    • I can't use GPS technology

      239
• Applications

  240
  • How to: Applications

    240
    • About multitasking

      240
    • Keep an application running in the background and switch to another application

      240
    • Close an app so that it is not running in the background

      241
    • Require your smartphone password before adding an app

      241
    • View properties for an application

      241
    • Delete an application

      242
    • View the size of an application database

      242
  • Troubleshooting: Applications

    242
    • I can't add, update, or return to the previous version of an app

      242
    • I deleted an app that I want back

      242
    • Error messages: BlackBerry Device Software

      243
      • Reload the BlackBerry Device Software using the BlackBerry Desktop Software

        244
• BlackBerry ID

  246
  • How to: BlackBerry ID

    246
    • About BlackBerry ID

      246
    • Create a BlackBerry ID

      246
    • Change your BlackBerry ID information

      246
• BlackBerry Device Software

  248
  • How to: BlackBerry Device Software

    248
    • About updating the BlackBerry Device Software

      248
    • Update the BlackBerry Device Software

      248
    • Downgrade or return to the previous version of the BlackBerry Device Software over the wireless network

      249
    • Find your smartphone model number and version of the BlackBerry Device Software

      249
  • Troubleshooting: BlackBerry Device Software

    250
    • I can't update the BlackBerry Device Software over the wireless network

      250
    • My smartphone doesn't have enough available storage space to update the BlackBerry Device Software

      250
    • My smartphone responds slowly or freezes

      251
• Manage Connections

  252
  • Mobile network

    252
    • How to: Mobile network

      252
      • Manage Connections at a glance

        252
      • Check which wireless networks your smartphone connects to

        252
      • Turn on, turn off, or check the status of a network connection

        252
      • Turn on or turn off airplane mode

        253
      • Roaming

        253
        • About roaming and international roaming

          253
        • Switch wireless networks manually

          253
        • Turn on or turn off data service or set roaming options

          254
      • Preferred wireless network list

        254
        • About the preferred wireless network list

          254
        • Add a wireless network to the preferred wireless network list

          255
        • Delete a wireless network from the preferred wireless network list

          255
        • Change the order of preferred networks

          255
      • Change the connection speed for the wireless network

        256
      • Turn on flashing LED notification for wireless coverage

        256
    • Troubleshooting: Mobile network

      256
      • I can't connect to the mobile network

        256
      • Error messages

        257
        • Data service unavailable

          257
  • Wi-Fi technology

    257
    • How to: Wi-Fi technology

      258
      • Check which wireless networks your smartphone connects to

        258
      • Turn on, turn off, or check the status of a network connection

        258
      • Connect to a Wi-Fi network

        258
        • About connecting to a Wi-Fi network

          258
        • Connect to a Wi-Fi network

          259
        • Connect to a Wi-Fi network using Wi-Fi Protected Setup

          259
        • Connect to a Wi-Fi network manually

          259
      • Saved Wi-Fi networks

        260
        • Change, move, or delete a saved Wi-Fi network

          260
        • Prevent your smartphone from connecting to a saved Wi-Fi network

          260
        • Turn on or turn off the prompt that appears for hotspots

          260
        • Options for saved Wi-Fi networks

          261
      • Install a root certificate on your smartphone

        263
      • Wi-Fi calling

        263
        • About Wi-Fi calling

          263
        • Change your Wi-Fi calling preferences

          263
      • Wi-Fi diagnostic reports

        263
        • Submit a Wi-Fi diagnostic report

          263
        • Set options for Wi-Fi diagnostic reports

          263
      • Connection permissions for third-party applications

        264
      • About using Wi-Fi with VPN and software tokens

        264
    • Troubleshooting: Wi-Fi technology

      264
      • I can't connect to a Wi-Fi network

        264
      • My smartphone drops calls made using Wi-Fi calling

        265
• Mobile Hotspot mode

  266
  • How to: Mobile Hotspot mode

    266
    • Mobile Hotspot mode basics

      266
      • About Mobile Hotspot mode

        266
      • Turn on or turn off Mobile Hotspot mode

        266
      • Connect to the mobile network manually while using Mobile Hotspot mode

        267
      • Stop connected devices from exchanging data

        267
    • Mobile Hotspot mode options

      267
      • View information about your mobile hotspot

        267
      • Change your mobile hotspot name

        268
      • Change the amount of time before Mobile Hotspot mode turns off

        268
      • Prevent additional devices from connecting to your mobile hotspot

        268
      • View information about a connected device

        268
      • About using Bluetooth technology in Mobile Hotspot mode

        268
      • Submit a Mobile Hotspot diagnostic report

        269
  • Troubleshooting: Mobile Hotspot mode

    269
    • I can't use my smartphone as a mobile hotspot

      269
    • I can't connect multiple devices to my mobile hotspot

      269
• Bluetooth technology

  270
  • How to: Bluetooth technology

    270
    • About Bluetooth

      270
    • Turn on or turn off Bluetooth technology

      270
    • Pair with a Bluetooth enabled device

      270
    • Connect to or disconnect from a paired Bluetooth enabled device

      271
    • Switch to a paired Bluetooth enabled device during a call

      271
    • Share contacts with a paired Bluetooth enabled car kit

      272
    • Send a file

      272
    • Send contact cards using Bluetooth technology

      272
    • Rename or delete a paired Bluetooth enabled device

      272
    • Make your smartphone discoverable

      273
    • Bluetooth technology options

      273
      • Bluetooth profiles

        273
      • Turn off a Bluetooth profile

        274
      • Set which contacts are available to share with a Bluetooth enabled car kit

        275
      • Prevent your smartphone from making contacts available to other Bluetooth enabled devices

        275
      • Restrict outgoing calls

        275
      • Change the pairing name for your BlackBerry smartphone

        276
      • Turn off or turn on the Bluetooth connection notification

        276
      • Turn off the prompt that appears when connecting or pairing

        276
      • Set the message types that your Bluetooth enabled car kit notifies you of

        276
      • Encrypt data that you send or receive using Bluetooth technology

        277
      • Turn off automatic reconnection to Bluetooth enabled devices

        277
  • Troubleshooting: Bluetooth technology

    277
    • I can't pair with a Bluetooth enabled device

      277
    • My list of paired Bluetooth devices doesn't appear

      278
    • I can't type a passkey on a Bluetooth enabled device

      278
    • I can't send or receive files

      278
    • I cannot find files sent to me over a Bluetooth connection

      279
    • I lose my connection with a Bluetooth enabled car kit

      279
    • I can't share contacts with a paired Bluetooth enabled device

      279
• Media server

  280
  • How to: Media server

    280
    • About the media server

      280
    • Share media files using the media server

      280
    • Manage the devices connected to the media server

      280
    • Select the types of media files that you share using the media server

      281
    • Change the display name of the media server

      281
• Smart accessories

  282
  • About the Smart Accessories application

    282
  • Set up a new dock

    282
  • Change a dock profile

    282
  • Delete a saved dock profile

    283
• Power and battery

  284
  • How to: Power and battery

    284
    • Inserting the SIM card, media card, and battery

      284
    • Set your smartphone to turn on and turn off automatically

      286
    • Turn off your smartphone

      286
    • Reset your smartphone

      287
    • Check the battery power level

      287
    • About battery saving mode

      287
    • Turn on or turn off battery saving mode

      287
    • Turn on or turn off Application Resource Monitor

      287
  • Troubleshooting: Power and battery

    288
    • My battery life is shorter than I expected

      288
• Storage space and media cards

  289
  • How to: Storage space and media cards

    289
    • About media cards

      289
    • Supported media cards

      289
    • Inserting the SIM card, media card, and battery

      289
    • Turn on or turn off media card support

      291
    • Turn on or turn off USB mass storage mode

      291
    • Back up smartphone data to your media card

      292
    • Restore smartphone data from your media card

      292
    • Repair files stored on your media card or on your smartphone

      293
    • Format your media card or built-in media storage

      293
    • About compression

      293
    • About file encryption

      294
    • Turn on encryption

      294
    • View the amount of available storage space on your smartphone

      295
    • View the amount of storage space used by media files

      295
  • Troubleshooting: Storage space and media cards

    295
    • My smartphone doesn't recognize my media card

      295
    • The application storage on my smartphone is low

      296
• Search

  297
  • How to: Search

    297
    • Search for an item

      297
    • Search for an item using voice enabled search

      297
    • Change search options

      297
    • Change the language for voice enabled search

      298
    • Search for messages

      298
    • Message search criteria

      299
    • Do more with your message search results

      299
    • View, change, or delete a saved search

      300
    • Search for text in a message, in a file, or on a webpage

      300
    • Search for a contact

      300
  • Troubleshooting: Search

    301
    • I don't get any voice enabled search results

      301
• Security

  302
  • How to: Security

    302
    • Security basics

      302
      • About the smartphone password

        302
      • Set or change your smartphone password

        303
      • Lock or unlock your smartphone

        303
      • Change when your smartphone locks automatically with a password

        304
      • Set a limit for smartphone password attempts

        304
      • Delete smartphone data, third-party applications, or media card files

        304
    • Parental Controls

      305
      • About Parental Controls

        305
      • Turn on Parental Controls

        305
      • Change Parental Controls

        306
      • Turn off Parental Controls

        306
    • Password Keeper

      307
      • About the Password Keeper

        307
      • Add, change, or delete a password that is saved in the Password Keeper

        307
      • Change the Password Keeper password

        307
      • Set a limit for password attempts in the Password Keeper

        307
      • Copy a password

        307
      • Prevent password copying

        308
      • Hide or show passwords in the Password Keeper

        308
      • Generate a random password

        308
    • Encryption

      308
      • About encrypting data and files on your smartphone

        308
      • Turn on encryption

        309
      • Set encryption strength

        309
      • Use a certificate to encrypt the encryption keys on your smartphone

        310
      • Generate an encryption key

        310
    • SIM card

      310
      • Protect your SIM card with a PIN code

        310
      • Change a SIM card PIN code

        311
    • Memory cleaning

      311
      • About memory cleaning

        311
      • Turn on memory cleaning

        311
      • Change when your smartphone deletes sensitive data from the temporary smartphone memory

        311
      • Delete sensitive application data from the temporary smartphone memory

        312
      • Create a shortcut for the memory cleaning application

        312
    • Certificates and PGP keys

      312
      • About certificates and certificate enrollment

        312
      • About PGP keys

        313
      • About the trust status of certificates and PGP keys

        313
      • Certificate and PGP key basics

        313
        • Download a certificate or PGP key from an LDAP-enabled server or DSML-enabled server

          313
        • Download a certificate from a certification authority

          314
        • Download a personal PGP key from the PGP Universal Server

          314
        • Import a certificate or PGP key that is saved on your smartphone

          314
        • Import certificates or PGP keys from a media card

          314
        • Send or delete a certificate or PGP key

          315
        • View details for a certificate or PGP key

          315
        • View one type of certificate or PGP key

          315
        • View the certificate chain for a certificate

          315
      • Certificate and PGP key statuses

        316
        • Status indicators for certificates, PGPkeys, and certification authority profiles

          316
        • Check the revocation status of a certificate, certificate chain, or PGP key

          316
        • Change the trust status of a certificate or PGP key

          317
        • Revoke a certificate or PGP key

          317
        • Certificate revocation reasons

          317
        • PGP key revocation reasons

          318
      • Certificate and PGP key options

        318
        • Change the display name for a certificate or PGP key

          318
        • Turn off prompts that appear when you add a certificate or PGP key to the key store

          318
        • Add an email address to a certificate

          319
        • Change how often a certification authority profile checks certificate status

          319
        • Clear the PGP data cache

          319
    • Certificate servers

      320
      • Add or delete a certificate server

        320
      • Change connection information for a certificate server

        320
      • Connection options for OCSP and CRL servers

        320
      • Connection options for LDAP-enabled servers

        321
      • Send connection information for a certificate server

        321
    • Key store

      321
      • About the key store

        321
      • Change the key store password

        322
      • Synchronize the key store password with the smartphone password

        322
      • Change when your smartphone deletes the key store password

        322
      • Add contacts automatically when you add certificates or PGP keys to the key store

        322
      • Change the service that your smartphone uses to download certificates

        323
      • Turn off automatic backup and restore of key store data

        323
      • Change the refresh rate for certificate revocation lists

        323
      • Reject certificate revocation lists from unverified CRL servers

        323
    • Smart cards

      324
      • About using a smart card with your smartphone

        324
      • Turn on two-factor authentication

        324
      • Import a certificate from a smart card

        325
      • Lock your smartphone when you remove your smart card from your smart card reader

        325
      • About smart password entry

        325
      • Turn off smart password entry

        325
      • Turn off notification for smart card connections

        326
      • Prerequisites: Using authentication certificates

        326
      • Use a certificate to authenticate your smart card

        326
      • Check the status of your authentication certificate automatically

        327
      • Store the passphrase for your smart card on your smartphone

        327
    • VPN settings

      327
      • About VPN profiles

        327
      • About software tokens

        327
    • View IT policy rules that are set for your smartphone

      328
    • Verify security software manually

      328
    • Third-party application control

      328
      • About permissions and trust status for third-party applications

        328
      • Set permissions for a third-party application

        328
      • Reset connection permissions for third-party applications

        329
      • About direct Internet connections for third-party applications

        329
      • Set up a direct Internet connection for a third-party application

        329
      • Turn on safe mode

        329
      • Turn off a prompt for a third-party application connection

        330
      • Interaction permissions for third-party applications

        330
      • Data permissions for third-party applications

        331
  • Troubleshooting: Security

    332
    • I forget my smartphone password

      332
    • My smartphone prompts me to make an emergency call when I type a password

      332
    • I can't unlock my smartphone using my smart card

      332
    • I can't download a certificate or PGP key from an LDAP-enabled server

      333
    • I forgot the PIN for Parental Controls

      333
• Service books and diagnostic reports

  334
  • Run, view, send, or delete a diagnostic report

    334
  • Accept, delete, or restore a service book

    334
  • Set a default recipient for diagnostic reports

    335
  • Find your smartphone model number and version of the BlackBerry Device Software

    335
  • I can't run or submit a diagnostic report

    335
• Synchronization

  336
  • How to: Synchronization

    336
    • About synchronization and reconciliation

      336
    • Reconcile email over the wireless network manually

      336
    • Turn on or turn off wireless email reconciliation

      336
    • Delete email on your smartphone and in your email application on your computer

      337
    • Manage email reconciliation conflicts

      337
    • Synchronize organizer data over the wireless network

      337
    • Empty the deleted items folder on your computer from your smartphone

      338
    • About backing up and restoring smartphone data

      338
  • Troubleshooting: Synchronization

    339
    • Email messages aren't reconciling over the wireless network

      339
    • Organizer data isn't synchronizing over the wireless network

      339
    • Contact list field data isn't appearing on my computer

      339
    • Some characters in calendar entries don't appear correctly after synchronization

      340
• Accessibility options

  341
  • How to: Accessibility

    341
    • Screen accessibility options

      341
      • Display closed captions in videos

        341
      • Change the display font

        341
      • Use grayscale or reverse contrast for the screen display

        341
      • BlackBerry Screen Reader

        342
        • About the BlackBerry Screen Reader

          342
        • Turn on or turn off the BlackBerry Screen Reader

          342
        • Change the settings for the BlackBerry Screen Reader

          342
        • BlackBerry Screen Reader settings

          342
        • Adjusting the display of home screen icons

          345
          • Set the number of icons that appear on the home screen

            345
        • Set the trackpad sensitivity

          345
        • Turn on or turn off Key Describer mode

          345
        • Shortcuts: BlackBerry Screen Reader

          346
        • Tips: BlackBerry Screen Reader

          347
    • Audio and phone accessibility options

      348
      • Turn on or turn off event sounds

        348
      • Change how you answer calls with a headset

        348
      • Add or delete a contact alert

        348
      • Hearing aid mode

        349
        • About hearing aid mode

          349
        • Turn on hearing aid mode

          349
      • TTY support

        349
        • About TTY support

          349
        • Turn on or turn off TTY support

          349
      • Voice dialing

        350
        • Perform an action using a voice command

          350
        • Available voice commands

          350
    • Typing accessibility options

      351
      • Change or delete a Word Substitution entry

        351
      • Type text using the predictive input method

        351
      • Change your typing style

        351
• Calculator

  353
  • Use the calculator

    353
  • Convert a measurement

    353
• Glossary

  354
• Legal notice

  356