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PANDUIT® DPoE™ Power Patch Panel User’s Guide 
Issue 2.2 
 
 
Part Number: PN378A 
 
 
 
 
 
  
16
 
 
Table 7: Basic Troubleshooting Guide 
Problem 
Possible Causes and Solutions 
The panel status LED does not light when power 
is applied to the unit.  
1.  The power supply fuse may be blown. Check 
the fuse on the DPoE™ Power Patch Panel 
power supply. 
2.  The power connection may be bad. Check the 
physical connection and make sure the voltage 
polarity is proper. 
3.  No power is available at the panel. Make sure 
the power supply is plugged in and operational. 
4.  The keyed power connector is not seated 
properly. Reseat the power connector. 
The patch panel status LED is flashing green but 
no power is being applied to the connected 
powered device(s). The port status LED over the 
port(s) where power should be provided is off. 
1.  The device is not connected properly to the 
DPoE™ Power Patch Panel. Make sure that 
the cable to the connected devices is properly 
terminated on the panel for the type of power 
needed (IEEE 802.3af-2003 or Alternate PoE)
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2.  The cable is not punched down securely. Re-
punch the 110 connections. 
3.  The attached power device is not 802.3af-2003 
compliant or legacy Cisco compliant. Make 
sure that the attached device meets either of 
these standards. Also try to connect the device 
to another port to see if it powers on. 
4.  The port Administration Control setting is set to 
OFF in the EM. The Element Manager must be 
used to set the port Administration Control to 
ON. (See page 38, Edit Port Information, for 
more information.) 
 
The panel status LED stays solid red after power 
is connected and over 20 seconds has elapsed. 
1.  The power supply voltage is either less than 46 
volts or greater than 57 volts. The panel should 
be immediately disconnected from power and 
the input power should be corrected.   
The DPoE™ Power Patch Panel is providing 
power to the end device, but there is no data 
connection (i.e., the Ethernet connection is not 
working).  
1.  The switch is not properly connected to the RJ-
45 jacks on the front of the panel or the switch. 
Check for proper connections and establish the 
connections or reseat these if required. 
2.  The switch port may not be active. Check with 
the local IT person to see if this is the case and 
correct it. 
3.  The data pairs (1,2 and 3,6) are not properly 
terminated on the rear of the DPoE™ Power 
Patch Panel. Re-punch the port(s) and test the 
connection again. 
 
                                            
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 If a port is wired as Alternate POE, both IEEE 802.3af-2003 Powered Devices as well as legacy Cisco 
Powered Devices will be detected and get powered up. If a port is wired as POE, only the IEEE 802.3af-
2003 Powered Devices will be detected and get powered up.