Справочник Пользователя для Wacom PTKW

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TROUBLESHOOTING TABLES

If you encounter problems with your Intuos4 tools or tablet, refer to the following tables.  Your problem may 
be described here, and you can try the solution offered.  Be sure to check the Read Me file for the latest 
information updates.

For additional information, visit Wacom’s web site at http://www.wacom.com/productsupport.

Connection problems
General problems
Windows-specific problems
Mac-specific problems

CONNECTION PROBLEMS

The computer does not have 
built-in Bluetooth support.

You will need to install a USB-to-Bluetooth adapter (dongle) in order to 
add wireless connectivity to your computer.  The adapter should 
support Bluetooth with Human Interface Device (HID) profile.

After moving the power switch 
to the on position, the wireless 
connection light glows 
steadily for 2 to 5 seconds and 
then turns off.

If the tablet was previously working on your computer but works no 
longer, check the configuration of your Bluetooth connection:

•

If you are using a computer with a built-in Bluetooth module, ensure 
that it is enabled and working.  If you are using a USB-to-Bluetooth 
adapter (dongle), make sure it is plugged in and working.

•

Test your computer’s Bluetooth support with another Bluetooth 
enabled device, such as a mouse or keyboard.

•

Open the Bluetooth control panel and make sure the tablet was not 
disconnected.

•

Move the tablet closer to the antenna and make sure there are no 
metal or other high density obstructions in the line of sight between 
the tablet and Bluetooth antenna.

Repeat the process of 

 with your 

computer.

After moving the power switch 
to the on position, the wireless 
connection light flashes blue.

The tablet has not been paired to a computer, or the connection has 
been broken either by pressing the tablet’s pairing button or by deleting 
the pairing from the Bluetooth control panel.  

Pair the tablet to your computer as described in 

.