Справочник Пользователя для Samsung iDCS 100

7

6

!

Your SUPERVISOR key will flash and the keyset display will indicate the
type of alarm condition (time or number of calls) and an audible alarm will
sound.

NOTES:

1. Pressing the SUPERVISOR key has no effect on the visual alarm but it

will cancel the audio alarm (stop it from ringing until the next activation—
it is not disabled permanently).

2. Your keyset will indicate a visual alarm condition for as long as the alarm

condition exists.

Throughout this guide, the displays used are for example only. The numbers
and names on your display may differ slightly.

Press the SUPERVISOR key. You will be presented with three options:

The  CALL  and  AGENT  options allow the supervisor to view statistics for
each of these areas while ADMIN  is used to clear the saved data and run
reports. Let’s explore each of these options by pressing the key directly
below the word on the display.

When you press CALL, you will be presented with the following display. It
shows you how many calls are currently in queue.

Press the UP key. You will be presented with the following display. It shows
you the average amount of time it takes a caller to be answered after the call
begins ringing at a station.

Press the UP key. You will be presented with the following display. It shows
you the number of C.O. calls that rang in when all members of the group
were busy. It is possible for this total to represent more than one day’s calls
if the AUTO CLEAR option is not turned on.

Press the UP key. You will be presented with the following display. It shows
you the average time a caller waits in queue before being answered by an
agent.

Press the UP key. You will be presented with the following display. It shows
you the total number of calls received. It is possible for this total to represent
more than one day’s calls if the AUTO CLEAR option is not turned on.

Press the UP key. You will be presented with the following display. It shows
you the longest time a caller waited in queue before answered by an agent.

Throughout the AGENT menu, you can press the SCROLL key at any time
to view an individual station’s data. You can also use the UP  and  DOWN
keys to move between stations.

When you press AGENT, you will be presented with the following display.
The “available” number shows how many agents are programmed in this
particular UCD group. The “logged in” number shows how many agents are
currently available to take calls (not in Do Not Disturb (DND), logged out or
busy).