Xerox Xerox Mobile Print Cloud Support & Software 用户指南

Troubleshooting

App Installation and Issues

Unable to Find Previously Uploaded Documents (Mobile Print Cloud
Deployments Only)

• You may have more than one account. Make sure you are logged in with your correct

email address for that company.

• The job may have already printed. By default jobs are deleted after printing.

• The job may have been deleted already. Jobs are automatically deleted 7 days after

they are uploaded. This is the default for Mobile Print Cloud; other deployments may
vary. Check with your administrator for the retention policy.

Prompted to Create New Account When Your Account Already
Exists

Make sure the email address was entered correctly.

The system automatically begins a new account creation process. When a prompt
appears requesting you to enter a company code, click Cancel to return to the login
screen and enter your correct email address.

Unable to Find My Company Public Printer in Workplace Printers

All company public printers are listed under Public Printers.

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Xerox

Mobile Print Cloud

User How To and Troubleshooting Guide