Xerox Xerox Mobile Print Cloud Support & Software 用户指南
Job Did Not Print With Correct Font
Documents containing custom or non-standard fonts may not print as expected, due to
the font not being available to the Mobile Print Cloud. For example, in order for Microsoft
Office documents to print as expected, the font used in the document needs to be a
default Microsoft Office font and be supported by the target printer. To ensure your
documents print as expected, replace the non-standard font with one that is supported
by the application used for creating the document, and that is supported by the printer
model you have selected.
the font not being available to the Mobile Print Cloud. For example, in order for Microsoft
Office documents to print as expected, the font used in the document needs to be a
default Microsoft Office font and be supported by the target printer. To ensure your
documents print as expected, replace the non-standard font with one that is supported
by the application used for creating the document, and that is supported by the printer
model you have selected.
Unable to Find Printed Output
Your default printer may have changed. The default printer is the last printer you printed
to. Even if you set a printer to be your default at one time, the default will always be the
printer you last printed to.
1. Go to
to. Even if you set a printer to be your default at one time, the default will always be the
printer you last printed to.
1. Go to
(Mobile Print Cloud users only):
a) Select the Jobs tab.
b) Select the History tab and view where your print jobs were sent
b) Select the History tab and view where your print jobs were sent
2. If Secure Print is enabled on the printer, you must enter a passcode at the printer to
release your job for printing:
a) If the job was submitted from the app or from the webpage, you created a
passcode that must be entered at the printer to release the print job.
b) If Direct Email Printing was used, an email was generated by Mobile Print Cloud
that included a passcode that must be entered at the printer to release the print
job.
job.
Direct Email Print Job Fails
If the printer has Xerox
®
Network Accounting or Xerox
®
Standard Accounting enabled,
the administrator must allow accounting data to be stored in the system to enable the
email printing feature. When printing from the webpage, users must enter their
accounting information on the Print tab and save it before printing. If users do not print,
the accounting information that they entered is not saved. If users previously printed
to that printer or print queue, and have entered their accounting information, Mobile
Print Cloud applies the saved information on subsequent email submissions.
email printing feature. When printing from the webpage, users must enter their
accounting information on the Print tab and save it before printing. If users do not print,
the accounting information that they entered is not saved. If users previously printed
to that printer or print queue, and have entered their accounting information, Mobile
Print Cloud applies the saved information on subsequent email submissions.
Unable to Find the Printer When Scanning ConnectKey Mobile
Print Links With the Xerox Mobile Print Portal App
Print Links With the Xerox Mobile Print Portal App
Do the following on the webpage:
1. Select the Printers tab, and make sure the Last Discovered communication date
1. Select the Printers tab, and make sure the Last Discovered communication date
with the printer is within the last 24 hours.
2. Select the Agents tab, then:
a) Select the agent.
Xerox
®
Mobile Print Cloud
3-14
Administrator How To and Troubleshooting Guide
Troubleshooting