Xerox Xerox Mobile Print Cloud Support & Software 用户指南
b) Select User Preferences.
c) Verify that your Email Notification Policy preferences are selected.
c) Verify that your Email Notification Policy preferences are selected.
4. Select the Jobs tab then the History tab and view the job status.
Devices running on Wi-Fi inside a secured-corporate environment will not receive push
notifications if the firewall does not allow an outgoing connection to:
notifications if the firewall does not allow an outgoing connection to:
• iOS: port 5223
• Android: port 5228 (TCP+UDP)
Unable to View and Print to Printers That Are Outside the Company
It is at the discretion of your company to allow users to see and print to non-company
printers.
printers.
To allow non-company printers, select Account > Policies > Public Printing > Allow users
to access printers enabled by other companies.
to access printers enabled by other companies.
When a user prints a document, the job will be charged to the company account that
enabled the printer being used.
enabled the printer being used.
Printer Model Name Contains Special Characters
Printer model names are read directly from the printer. If the printer manufacturer has
included special characters in the name, they will be displayed within Mobile Print Cloud.
included special characters in the name, they will be displayed within Mobile Print Cloud.
Unable to Find My Public Printers
Beginning with the release of Mobile Print Cloud version 2.0, any printer that is not
Secure Print capable will no longer be designated as a public printer. These printers will
be changed to private printers. Printers that are Secure Print capable and have that
feature enabled, will remain public printers.
Secure Print capable will no longer be designated as a public printer. These printers will
be changed to private printers. Printers that are Secure Print capable and have that
feature enabled, will remain public printers.
MFP Client Application (@PrintByXerox) Installation Error
If you are unable to print using @PrintByXerox, you may get a “mismatch with device”
error, or you may see an error on the Web Portal on the printer list or printer Details
page.
1. Click the Printers tab.
2. Select the printer and click Actions.
3. Select Repair.
error, or you may see an error on the Web Portal on the printer list or printer Details
page.
1. Click the Printers tab.
2. Select the printer and click Actions.
3. Select Repair.
This will attempt to fix a Client Application installation error by rewriting the
Client Application to the printer.
Client Application to the printer.
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Mobile Print Cloud
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Administrator How To and Troubleshooting Guide
Troubleshooting