Xerox Xerox Mobile Print Cloud Support & Software 用户指南
2. From the PC running the agent, check the Agent proxy settings on the Configuration
Settings tab.
Message States “For Administration, your Home Company Should
be set to the Company to Which this Printer is Registered. This
Printer is Registered in a Different Company.”
be set to the Company to Which this Printer is Registered. This
Printer is Registered in a Different Company.”
If this is your printer, you may be connected to a different Xerox Mobile Print Cloud
company than this printer. Log out, then log back in with the same Company Code as
this printer.
company than this printer. Log out, then log back in with the same Company Code as
this printer.
Message States “Maximum Number of Printers that you can Enable
has Been Reached. To Enable the Printer, Disable a Different Printer
or Purchase Additional Printer Licenses.”
has Been Reached. To Enable the Printer, Disable a Different Printer
or Purchase Additional Printer Licenses.”
Maximum number of printers that you can enable has been reached. To enable the
printer, disable a different printer or purchase additional printer licenses.
printer, disable a different printer or purchase additional printer licenses.
Unable to Unlock MFP from the Mobile Print Portal App (Using
Cardless Authentication)
Cardless Authentication)
If you are unable to unlock the printer or if the lock screen does not display at the MFP,
make sure you are connected to the same company as the MFP and perform the following
steps:
1. Click the Printers tab.
2. Select the printer and click Actions.
3. Select Repair.
make sure you are connected to the same company as the MFP and perform the following
steps:
1. Click the Printers tab.
2. Select the printer and click Actions.
3. Select Repair.
This will attempt to fix a Client Application (@PrintByXerox) installation error by
rewriting the Client Application to the printer.
rewriting the Client Application to the printer.
Note
The repair operation takes time, so feedback on its success or failure will not be
immediate. If this does not fix the problem, perform the following:
immediate. If this does not fix the problem, perform the following:
4. Make sure your account has an active Device License.
5. Make sure the printer has connectivity.
6. Make sure the agent discovering that printer has connectivity.
7. If the IP address of the Agent PC changes, do a repair on each printer using Cardless
5. Make sure the printer has connectivity.
6. Make sure the agent discovering that printer has connectivity.
7. If the IP address of the Agent PC changes, do a repair on each printer using Cardless
Authentication that is discovered by that agent.
8. Select Printers > Administration > Printer Access Security and make sure the Printer
Access Security settings are correct.
9. Using CentreWare Internet Services, check the following:
• Make sure SSL is enabled on the printer.
Xerox
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Mobile Print Cloud
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Administrator How To and Troubleshooting Guide
Troubleshooting