Xerox Xerox Mobile Print Cloud Support & Software 用户指南
Note
The repair operation takes time, so feedback on its success or failure will not be
immediate.
immediate.
4. If this does not resolve the error:
a) Select Printers > Administration > Printer Access Security and check the Client
Application configuration for the printer.
b) Validate that the printer’s administration credentials are correct on the
Administration tab for the printer.
c) Make sure the printer has connectivity.
d) Make sure the agent has connectivity.
e) Using CentreWare Internet Services, select Properties > General Setup >
d) Make sure the agent has connectivity.
e) Using CentreWare Internet Services, select Properties > General Setup >
Extensible Services Setup > Browser Settings. Check that Enable the Extensible
Services Browser is selected and make sure the Registration API is enabled.
Services Browser is selected and make sure the Registration API is enabled.
f) Using CentreWare Internet Services, ensure that the app has not been hidden.
The solution depends on your printer model.
@PrintByXerox Icon is not Visible or Displays ???? on Printer
Check the following settings in CentreWare Internet Services:
1. Select Properties > Services > Display > Show / Hide to make sure the @PrintByXerox
1. Select Properties > Services > Display > Show / Hide to make sure the @PrintByXerox
app is set to display.
2. Select Properties > General Setup > Extensible Services Setup > Browser Settings
and check Enable the Extensible Services Browser to make sure the browser is
enabled.
enabled.
3. Make sure the DNS settings are correct.
4. Select Properties > General Setup > Extensible Services Setup > Proxy and make
4. Select Properties > General Setup > Extensible Services Setup > Proxy and make
sure the proxy settings are correct.
@PrintByXerox Icon Does Nothing
Perform the following:
1. Using Centreware Internet Services, make sure the proxy is set correctly. Select
1. Using Centreware Internet Services, make sure the proxy is set correctly. Select
Properties > General Setup > Extensible Services Setup > Proxy.
2. Check to make sure the printer has network connectivity.
Error When Resetting Password or User ID on the @PrintByXerox
App (Using an Agent)
App (Using an Agent)
If you attempt to reset your password or User ID, and the reset link doesn’t work or an
error displays in your browser, perform the following:
1. Using Centreware Internet Services, make sure the proxy is set correctly. Select
error displays in your browser, perform the following:
1. Using Centreware Internet Services, make sure the proxy is set correctly. Select
Properties > General Setup > Extensible Services Setup > Proxy.
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Xerox
®
Mobile Print Cloud
Administrator How To and Troubleshooting Guide
Troubleshooting