Xerox Xerox Mobile Print Cloud Support & Software 用户指南
• Make sure the Self-signed Certificate uses at least a 1024 bit key (512 bit key is
not supported).
If Cardless Authentication is not working on the WorkCentre 6400, upgrade the
printer software for 061.070.102.23501 or higher.
printer software for 061.070.102.23501 or higher.
Unable to Unlock a Printer Using Alternate Login
Perform the following:
1. Make sure the agent discovering that printer has connectivity.
2. Using CentreWare Internet Services:
1. Make sure the agent discovering that printer has connectivity.
2. Using CentreWare Internet Services:
• Check to make sure the Self-signed Certificate uses at least a 1024 bit key (512
bit key is not supported).
• Check to make sure SSL is enabled on the printer.
• Check to make sure Alternate Login is enabled for Cardless Authentication / Xerox
Secure Access.
Administration Button Does Not Display in @PrintByXerox App
The reason is one of the following:
• The user does not have Mobile Print Cloud administrator rights
• The user does not have printer administrator rights
@PrintByXerox Print Job Doesn’t Print
If you can release a job from the @PrintByXerox app but it does not print, check the job
status of the printer. You may have missing resources, such as paper or supplies.
status of the printer. You may have missing resources, such as paper or supplies.
iOS Native Printing Issues
Unable to See the Xerox Mobile Print Cloud When Using iOS Native
Printing
Printing
1. When user and agent PC are on the same subnet:
a) Check that the iOS Native Printing and Automatic Discovery features are enabled
on an agent. If the DNS Service Discovery (DNS-SD) has been configured,
Automatic Discovery does not need to be enabled.
Automatic Discovery does not need to be enabled.
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Xerox
®
Mobile Print Cloud
Administrator How To and Troubleshooting Guide
Troubleshooting