Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 管理员指南
6-3
Cisco Unified CCX Administration Guide, Release 7.0(1)
Chapter 6 Provisioning Telephony and Media
About Unified CCX Telephony and Media
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Media resource groups allow you to share media resources among different
applications. For example, you can share ASR media resource groups with
applications that collect caller information and applications that transfer calls
to specific extensions.
applications. For example, you can share ASR media resource groups with
applications that collect caller information and applications that transfer calls
to specific extensions.
The Unified CCX system also uses the concept of triggers, which are specified
signals that invoke application scripts in response to incoming contacts.
signals that invoke application scripts in response to incoming contacts.
Media Termination Groups
Media termination groups are associated with CTI port Groups.
During initial Unified CCX Setup, based on the licensed number of CTI ports, a
default CTI port group and its associated media termination group is created. By
default, every trigger is associated with this CTI Port Group and the
corresponding media termination group.
default CTI port group and its associated media termination group is created. By
default, every trigger is associated with this CTI Port Group and the
corresponding media termination group.
Note
For Unified CME deployments, this will be the only available CTI Port Group.
But in the Unified CM deployments, you can create and use additional CTI Port
Groups as required.
But in the Unified CM deployments, you can create and use additional CTI Port
Groups as required.
If a CTI port group is selected to support media termination and if the number of
channels are identical to both groups, then the CTI port group is automatically
created in the background. This auto creation feature eliminates the manual CTI
port group creation process.
channels are identical to both groups, then the CTI port group is automatically
created in the background. This auto creation feature eliminates the manual CTI
port group creation process.
If you elect to override media termination, then the call control channel chooses
the media termination automatically. If you wish to select a new dialog group then
you can have more than one media termination options. The options are used in
the order displayed in the drop-down list (see
the media termination automatically. If you wish to select a new dialog group then
you can have more than one media termination options. The options are used in
the order displayed in the drop-down list (see
).
Provisioning Channels to Handle Calls
Unified CCX needs two types of channels to process calls:
•
A call control channel, which is provisioned through the Unified CM
Telephony subsystem and corresponds to CTI port resources in Unified CM.
Telephony subsystem and corresponds to CTI port resources in Unified CM.