Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 管理员指南

To provision telephony and media resources, complete the following tasks:

The Unified CM Telephony subsystem is available if your system has a license 
installed for one of the following Cisco product packages: Unified IP IVR, 
Unified CCX Standard, Unified CCX Enhanced, or Unified CCX Premium.

The Unified CM Telephony subsystem is the subsystem of the Unified 
CCX Engine that sends and receives call-related messages from the Unified CM 
CTI Manager through the Unified CM Telephony client. To enable your Unified 
CCX server to handle Cisco Unified Communications requests, you will need to 
provision the Unified CM Telephony subsystem.

In previous versions of Unified CCX, it was necessary to configure Unified CM 
Telephony information using Unified CM. In Unified CCX Release 4.0 and later, 
Unified CM Telephony configuration tasks are performed directly through 
Unified CCX Administration web pages. 

Step 1

Provision the Unified CM Telephony subsystem, which 
controls the telephony resources for the Unified CCX 
system.

Step 2

Provision the Cisco Media subsystem, which controls 
the CMT media resources for the Unified CCX system.

Step 3

Provision the MRCP ASR subsystem, which controls 
the ASR media resources for the Unified CCX system.

Step 4

Provision the MRCP TTS subsystem, which controls the 
TTS media resources for the Unified CCX system.