Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 管理员指南

This section includes the following topics:

When limiting the number of calls per application in Unified CCX applications, 
you need to take care to coordinate the Unified CM Telephony trigger Maximum 
Number of Sessions limit with the Media Group session limit.

For example, say you are using Unified CCX for queuing calls and set the Unified 
CM Telephony trigger Maximum Number of Sessions limit on Unified CCX to 4 
and set the Call Forward and Pickup Settings to send the fifth call to voice mail. 
To make this happen, you must configure the Media Group Session Limit to the 
identical setting (4). This will cause Unified CM to forward the next incoming call 
to voice mail (once the CTI New Call Accept timer setting expires).

The drawback of this approach is that you need to define more media groups for 
each application and you cannot share the same set of media groups across 
multiple applications.

If the Unified CM Telephony information (Unified CM Telephony users, CTI 
ports, triggers) in the Unified CM is missing or not in sync with Unified CCX 
data, click Resynchronize hyperlink on the Unified CM Telephony 
Configuration pages. Unified CCX then: