Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 管理员指南
Chapter 16 Reporting on Real-Time Unified CCX Data
Available Unified CCX Real-Time Reports
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Cisco Unified CCX Administration Guide, Release 7.0(1)
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Available Unified CCX Real-Time Reports
Unified CCX real-time reporting provides up to 12 reports that you can use to
monitor Unified CCX system activity. The following table briefly describes each
of these reports.
monitor Unified CCX system activity. The following table briefly describes each
of these reports.
Report
Description
Application Tasks
Provides information about currently active applications.
Application Tasks Summary
Provides a summary of specific applications’ activity.
Applications
Provides a list of all applications loaded on the Unified CCX server.
Contacts Summary
Provides information for call contacts, e-mail contacts, and HTTP
contacts. Also provides the total number of contacts.
contacts. Also provides the total number of contacts.
Note
Contacts
Provides information about currently active contacts.
CSQ Cisco Unified Contact
Center Express Stats
Center Express Stats
Provides information about CSQ activity. This report is available only
if Unified CCX has been configured.
if Unified CCX has been configured.
Data source Usage
Provides information about configured data source names (DSNs).
Engine Tasks
Provides information about currently active Engine tasks.