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Cisco
Cisco Agent Desktop 9.0
Installationsanleitung
Cisco Cisco Agent Desktop 9.0 Installationsanleitung
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Contents
Supported Languages 22
Installation in Localized Contact Centers 23
■
System Capacity 24
2
Requirements
27
■
System Configurations 27
Thin Client Environments 27
■
System Requirements 28
Operating Environment 28
Minimum Hardware and OS Requirements 28
Operating Environment Language Requirements 29
VPN and NAT Requirements 30
Using NAT With IP Phone Agent and CAD-BE 30
Third Party Software Requirements 31
Microsoft Internet Explorer 31
Mozilla Firefox 32
Microsoft SQL Server 2008 R2 Standard or Enterprise Edition 32
OpenLDAP 32
CTI OS 32
Monitoring Requirements 32
■
Supported IP Phones 34
Caveats on Using a Cisco 7920 Wireless Phone 34
3
Before You Install CAD 9.0 35
■
Overview 35
■
Configuring Unified ICM 36
Supervisors and Teams 36
Enterprise Data and Call History 36
Skills Statistics 36
Reason Codes 37
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