Avaya 03-300430 User Manual

29

114

WRN

cmgMgAutoReset — The Media Gateway Processor automatically 
reset (rebooted). The processor automatically resets when a critical 
error occurs from which it cannot recover. The error may be 
software or hardware related. It may also automatically reset in 
response to a maintenance test running on the call controller. (A 
reset performed at the request of a SAT or CLI command entered 
by craft or Tier technical support generates a different trap 
indicating a manual reset.) Finally, it may automatically reset when 
it reregisters with a call controller after being out of touch for too 
long. This trap is generated as the Media Gateway Processor 
comes back up after resetting. If the Media Gateway Processor 
resets and fails to come back up, this trap will not be generated.

1. Check to see if a maintenance test that is supposed to reset the 

processor was run.

2. Check that the reset was not due to the link with the call 

controlling going down. If the reset is due to a link failure with 
the call controller, follow call controller link failure 
troubleshooting procedures.

3. Check the Media Gateway Processor and insure that it has the 

latest version of firmware installed. If it does not, install the 
latest version of firmware and continue to monitor.

4. If this trap occurs infrequently, the trap may be due to an 

unusual transient condition. Monitor future traps.

5. If this trap occurs and the Media Gateway Processor is 

frequently resetting, manually reset the media gateway. 
Escalate and have Tier 3 personnel capture the trap 
information and the event logs for analysis.

6. If this trap occurs frequently and the Media Gateway Processor 

is not resetting, the Media Gateway may be functionally 
impaired, and is not capable of resetting itself to restore 
service. If service is impaired, reset the Media Gateway 
manually. Escalate and have Tier 3 personnel capture the trap 
information and the event logs for analysis.

 16 of 20