Quescom L900-IVR-005 User Manual

QuesCom 300, version 4.20 

Product overview

 

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Customer Satisfaction Pack is a key solution that will efficiently and quickly fulfill the 

needs of enterprises that do not attend all calls or loose some of them. 

 

It enables digits collecting after a voice announcement. Classic message may be 

replaced at the convenience of the QuesCom 300’s administrator. 

Basic IVR feature is limited to 2-level messages maximum. GeoVox IVR module 

provides an interactive and complete IVR. 

It allows to attend a steady flow of call log. 

 

An Interactive Voice Response (IVR) has been integrated within the QuesCom 300. It 

allows a steady flow of call attending by optimising incoming call forwarding. 

 
GeoVox IVR is available in classic version (5 scenarios) and full version (100 

scenarios). No voice card installation on the PBX is necessary.                                                         

GeoVox IVR comprises the following features: 

ƒ  Pre-answer 
ƒ  Customisable schedule and calendar 
ƒ  Multilingual 
ƒ  Call forwarding upon ringing, upon number presentation and upon busy 
ƒ  Addition of public and private networks 
ƒ  Message delivery into voicebox 
ƒ  Number memorising 
ƒ  Incoming number monitoring 
ƒ  Connection to an alternative scenario 

This application is integrated into the QuesCom 300 and optimises selection of 

incoming call routing. 

GeoRoute is available in licence packs of 25, 50, 100, 250 and 500 numbers. No 

voice card installation is necessary on the PBX. 

 
GeoRoute makes telephone access easier to enterprises, restraintless for the caller. 

The switchboard-linked software automatically forwards the call towards the right 

correspondent. 

GeoRoute automatically routes the calls according to predefined rules and: 

ƒ  Caller’s number 
ƒ  Correspondent’s number 
ƒ  Information stored in a database