Quescom L900-IVR-005 User Manual

QuesCom 300, version 4.20 

Product overview

 

12 

 

CTI applications allow telephony features monitoring from any computer. 
Each Personal Call Manager Standard or Business user is subject to licence 

purchasing. Licences are available in packs of 5, 10, 25, 50, 75 or 100. 
 
3.2.1  PCM Standard 

PCM Standard features are: 

ƒ  Pop-up alert with caller’s number display 
ƒ  Number dialling from any PC (click-to-dial feature) 
ƒ  Call log 
ƒ  Unattended calls log 
ƒ  Advanced search of names and phone numbers 

 

PCM Standard functions as: 

ƒ  Outlook component allowing enhancement of QuesCom 300’s CTI capabilities 
ƒ  Independent application interacting with Microsoft Outlook Express, Windows 

Integrated Address Book and any other ODBC database. 

 
3.2.2  PCM Business 

PCM Business is especially designed for call centre environments or workgroups 

coordination and is provided with the following features: 

ƒ  Alert pop-up with caller’s name display. 
ƒ  Call log. 
ƒ  Unattended call listing,  
ƒ  Advanced searching for names and phone numbers.  

 

This application is independent and enhances the QuesCom 300 CTI capabilities 

within a Microsoft Exchange Server or Lotus Notes environment. 

 

ƒ  Windows 95/98/Me, Windows NT SP 6a, Windows 2000/2003, Windows XP. 
ƒ  Outlook 97, 98, 2000, 2002 and 2003 
ƒ  Lotus Notes Version 5 or later 
ƒ  Any database with ODBC driver 

 
3.2.4  Other CTI feature 

A QuesCom CTI API is also available enabling connection of third party applications 

(TAPI compatible driver) such as CRM applications.  Please see QuesCom Support Team’s 
integration services.