Cisco Cisco Unified MeetingPlace Audio Server Maintenance Manual
Cisco MeetingServer 5.1 System Manager’s Guide
154
Cisco Systems
March 2003
MeetingPlace Does Not Recognize Meeting IDs
If a user reports that the system is not recognizing a meeting ID, first ask
which meeting ID he or she is trying to access. Check the MeetingTime
Attend tab and/or Review tab to search for the specified meeting ID. The
result of your search may lead you to the following conclusions:
which meeting ID he or she is trying to access. Check the MeetingTime
Attend tab and/or Review tab to search for the specified meeting ID. The
result of your search may lead you to the following conclusions:
•
The time of the meeting is different from the current time. The meeting
may have already concluded or not have started.
may have already concluded or not have started.
•
The user may be using an incorrect meeting ID. Using the Attend tab,
try, with the caller’s help, to identify the correct ID. Check the time for
the meeting, the name of the scheduler of the meeting, or the meeting
name.
try, with the caller’s help, to identify the correct ID. Check the time for
the meeting, the name of the scheduler of the meeting, or the meeting
name.
•
The meeting wasn’t scheduled. At the discretion of the Help Desk
analyst, the meeting organizer can use the Schedule tab to schedule a
new meeting using the same meeting ID.
analyst, the meeting organizer can use the Schedule tab to schedule a
new meeting using the same meeting ID.
User Can’t Find Scheduled Meetings
After scheduling a meeting, the user reports that, when calling into the
meeting, the meeting does not seem to exist. Check the Time Zone setting in
the user’s profile. The user’s expectations of the meeting time may be
inconsistent with the time zone setting.
meeting, the meeting does not seem to exist. Check the Time Zone setting in
the user’s profile. The user’s expectations of the meeting time may be
inconsistent with the time zone setting.
User Reports Poor Sound Quality
If a meeting participant calls from within a meeting to report an audio
quality problem, such as static, echo, random noise, or music-on-hold, you
can help by instructing him or her on how to mute lines.
quality problem, such as static, echo, random noise, or music-on-hold, you
can help by instructing him or her on how to mute lines.
If the participant has contacted you from within the meeting by entering # 0,
either:
either:
•
Provide a brief “how to” discussion then tell the participant to
disconnect you by pressing #2, or
disconnect you by pressing #2, or
•
Instruct the participant to add you to the meeting by pressing #1.
If you join the meeting by phone, enter the MeetingTime In In-Session tab at
the same time. Once in the meeting, take the following steps to troubleshoot
an audio quality problem:
the same time. Once in the meeting, take the following steps to troubleshoot
an audio quality problem:
•
Instruct all of the participants to mute their lines by pressing # 5 when
not speaking in the meeting. (Tell them they can unmute their lines by
pressing #5 again.)
not speaking in the meeting. (Tell them they can unmute their lines by
pressing #5 again.)