Cisco Cisco Unified MeetingPlace Audio Server Maintenance Manual
7-16 Solving problems
Cisco MeetingPlace Audio Server System Manager’s Guide
February 27, 2004
Handling alarms
As the system manager, you must detect system hardware and software
malfunctions, unauthorized access, toll fraud, and other error conditions in the
system. This section discusses the Alarm Table and how to use it.
malfunctions, unauthorized access, toll fraud, and other error conditions in the
system. This section discusses the Alarm Table and how to use it.
When a problem occurs, the MeetingPlace system uses three methods to
notify you:
notify you:
•
The Alarm Table in the MeetingTime System tab reports abnormal events
that occur in the MeetingPlace system.
that occur in the MeetingPlace system.
•
The Alarm indicator lights on the front of the MeetingPlace chassis are red
when a problem has occurred (see the section on Interpreting the Alarm
Lights on the Server later in this chapter).
when a problem has occurred (see the section on Interpreting the Alarm
Lights on the Server later in this chapter).
•
MeetingPlace can be configured to call you when an alarm occurs. You
can configure this feature from the Configure tab in the Usage Parameters
window.
can configure this feature from the Configure tab in the Usage Parameters
window.
About the Alarm Table
In addition to reporting abnormal events, the Alarm Table shows you how
many times the alarm condition occurred, the date of its first and last
occurrences, the server number where the alarm occurred, and a brief
description of the alarm condition.
many times the alarm condition occurred, the date of its first and last
occurrences, the server number where the alarm occurred, and a brief
description of the alarm condition.
When an alarm occurs, MeetingPlace assigns it an alarm code that identifies
the type of alarm. If you want to be notified in case of an alarm, configure
MeetingPlace to outdial to a specific destination.
the type of alarm. If you want to be notified in case of an alarm, configure
MeetingPlace to outdial to a specific destination.
The Alarm Table reports five types of alarms:
•
Repeated unsuccessful attempts to log on (locked profile)
•
Trunk malfunction (T1 failure)
•
Gateway malfunction (IP failure)
•
Hardware or software failures
Ports are not disconnecting
from meetings
from meetings
Normally, when a meeting participant hangs up the phone, disconnect
signals pass through the network and are recognized by the
MeetingPlace system. MeetingPlace then removes the corresponding
port from the meeting and plays a prompt to remaining meeting
participants to notify them of the departing party.
signals pass through the network and are recognized by the
MeetingPlace system. MeetingPlace then removes the corresponding
port from the meeting and plays a prompt to remaining meeting
participants to notify them of the departing party.
If disconnect supervision is not conveyed through the network, noise or
tones can interfere with the meeting when the far-end party hangs up. If
this occurs, contact your MeetingPlace support representative for
assistance. In most cases, the PBX or telephone service provider must
be involved to isolate the trunk that is not conveying disconnect
signals.
tones can interfere with the meeting when the far-end party hangs up. If
this occurs, contact your MeetingPlace support representative for
assistance. In most cases, the PBX or telephone service provider must
be involved to isolate the trunk that is not conveying disconnect
signals.
Problem
Solution