Cisco Cisco Customer Voice Portal 8.0(1)

Note: Cisco recommends that you complete the standalone exercises before doing this exercise.
The earlier exercises provide important configuration and troubleshooting information and
experience.

This chapter contains the following topics:

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Comprehensive Call Flow Design Elements and Configuration Sections

The following descriptions and diagram present the various systems that work together to create
the comprehensive call flow environment for this exercise. To help you better follow the
configuration tasks, the tasks are grouped according to the elements you are adding to the
exercise as shown in the diagram.

Figure 34: Unified CVP Comprehensive Flow Model Example

The elements, indicated by the letters in the diagram, are:

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A - Voice Gateway (Ingress Gateway/Voice Browser). For this exercise, the two subsystems
are hosted on a single platform. The gateway configuration required for this exercise consists
of modifications to the gateway running configuration file.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)