Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

The component trace file contains information about each component. To set up the trace file, follow the 
procedure mentioned in 

After configuring the information that you want to include in the trace files for the various services, you 
can collect and view trace files by using the trace and log central option in the Cisco Unified CCX 
Real-Time Monitoring Tool. Refer to Cisco Unified CCX Real-Time Monitoring Tool Administration 
Guide for detailed information.

You can view and configure trace parameters for any feature or network service that displays in Cisco 
Unified CCX Serviceability. This section describes how to configure trace parameters for feature and 
network services that you manage through Cisco Unified CCX Serviceability. To update trace file 
information and to activate and deactivate logging, follow the procedure mentioned below:

From the Cisco Unified CCX Serviceability menu bar, choose Trace and click Configuration.

The Trace Configuration web page opens displaying the default trace configuration for Unified CCX 
Engine.

From the Select Service drop-down list box, choose one of the following service or component for which 
you want to configure trace then, click Go. 

Cisco Unified CCX Administration

Cisco Unified CCX Cluster View Daemon

Cisco Unified CCX Editor

Cisco Unified CCX Engine

Cisco Unified CM Telephony Client

Cisco Unified CCX Desktop Services

Cisco Unified CCX Recording and Monitoring Services

You should be able to view the existing Trace configurations and debug levels for the selected Unified 
CCX service with check boxes for the various Debugging and XDebugging levels for each sub facility. 
The debug levels for different Unified CCX subfacilities or services might vary depending on the 
selected service and are listed in the following table: 

Libraries

Managers

Miscellaneous

Libraries

Managers

Miscellaneous